Pep Boys Auto Service & Tires

I had a great experience! I came in for an appointment to replace my rear brakes and rotors, and also decided to have my battery, cabin air filter, and wipers replaced. They completed everything in under two hours, and the price was very reasonable. My car feels so much better now! The service advisers, Yahir and Wence, were especially friendly and helpful. I really appreciate the excellent service and will definitely be back.

I was very upset with the quality of customer service I received, actually didn't receive. I made an appointment for a 10:00 AM oil change. When I arrived at 9:50, I waited over 15 minutes to speak with a customer service person. Once I did, he said it would be about 60- to 90 minutes for the oil change. Which is fair. However, when I asked, at 11:30, if my car was ready, the CSR said they hadn't even looked at it yet. First, a 10:00 appointment is a 10:00 appointment. Second, no one bothered to contact me to let me know there would be a delay. I was sitting there for 90 minutes waiting. I will never recommend Pep Boys. Unprofessional and a huge lack of care for their customers time and their own appoitment schedule. what a waste of time.

Unfortunately, I do not offer alignments. I took my work car to Pep Boys after replacing my tie rods. I made an appointment, waited two hours to be serviced, alignment was still off. Took it back a 2nd time, alignment still off. I finally lifted my car and looked under, it appears my rack and pinion was off alignment and the Pep Boys mechanic did not follow proper procedures twice. I did align it manually but if a business doesn’t have good mechanics, what’s that say about the business in general? No refunds, front clerk stated there was an issue with my suspension, no documentation, no explanation.

I made a purchase,Saturday at 4 pm for 2 tire installation to be paid at the store.I Felt lucky to get this appointment.I arrived at around 4:15. And waited for my turn. 1 service writer was helping a customer. About 5 minutes later another employee assisted me.I informed him I had a 5 pm appointment. He answered they could take care of my tire installation today.so I cancelled the order then.after a less than 2 minute interaction.. 2 things I disliked. 1 why was my appointment taken if there were no appointments available?. Why no one informed me I would not be able to receive the service I requested ? I would have not wasted my time driving there. 2 the store closes at 7. 4 tire techs were having fun in the back .as I walked out and around the shop parking lot, I saw them again. They were interacting with someone in a pick up.who just as I got to my car.started doing burn outs.that is totally unprofessional both in service and safety fir people walking by

I was disappointed with the service I received at the Broadview Pep Boys location. I brought my vehicle in because it was pulling to the right and requested that it be checked for a wheel alignment. I was later informed that the inner and outer tie rod ends needed replacement, which I approved. The total cost was over $500. After picking up the vehicle, the issue remained unchanged. I also discovered that the front right tire had been inflated to 47 PSI. Standard PSI is 35 PSI. I returned the next day, and after another alignment inspection, I was told that worn out front tires was most likely causing the issue. I paid an additional $40 at another shop to rotate the tires, but the vehicle still pulled to the right. When I returned again, I was told they could only refund the alignment charge of $138. In the end, I still have the original issue despite spending several hundred dollars. Unfortunately, I was not satisfied with the overall service experience.