DON'S AUTO INTERIORS & TOPS

CUSTOMER BEWARE, DOES NOT HONOR SERVICE WARRANTY! I paid Don's Auto Interiors to replace the convertible top on my 1999 Porsche 911. Unfortunately, the installation was not completed correctly due to their technician's lack of knowledge and led to multiple issues, including improper top alignment, damage to the new top material, modification of my vehicle without my authorization, and water intrusion that later resulted in additional repairs. Upon pickup, I immediately noticed a few issues: 1. There was a gap on the passenger side between the convertible top and the door frame (this didn't exist before the replacement). The technician said that it will take some weeks for the fabric to stretch out and get fitted to the frame. 2. There were two areas where the top was already damaged (small nicks) which the technician said was due to the top getting hooked by the door. Due to the top getting hooked by the door, the technician also said they had to slightly grind away the corner of my door so that it wouldn't further cut my top material. 3. Last issue and the most minor, the fabric from the interior has a plastic brace that clicks over an interior bar and this kept getting unclipped. Unfortunately, the gap never resolved, and I later learned the top had not been properly aligned during installation which led to water intrusion that eventually led to additional repairs which included the replacement of my water damaged ECU. After discovering the problem, I contacted Don's and had to wait one month and a half for an appointment. When I finally brought the car back for inspection, the technician was unable to identify the exact repair needed and directed me to Porsche for further diagnosis and to replace the ECU that was damaged before they could correct the top installation. Porsche confirmed that the top had been installed incorrectly and required alignment correction and replaced my ECU. I contacted Don’s immediately, and spent months contacting Don’s and their manager Desmond trying to get my installation corrected. Don's offered a replacement top but refused to install it, refused to pay for installation elsewhere, and refused to provide a refund for the installation service I originally paid for. In other words, I paid for a completed installation and correction of any installation-related issues, but the shop ultimately stated it was no longer capable of performing the work. What has been most disappointing is not only the installation itself, but Don's and their manager Desmond's lack of accountability, lengthy delays, poor communication, and lack of a meaningful resolution. I trusted the shop's expertise when I raised concerns immediately after pickup, and months later I am still left with the cost and burden of finding another shop to complete the work correctly. My experience can be summarized as follows: • I paid for a convertible top replacement that was not installed correctly. • I reported the issues immediately upon pickup. • Porsche later confirmed the top was improperly aligned during installation. • I incurred additional expenses for diagnosis and repairs related to the water intrusion. • Months passed while I attempted to have the issue corrected. • Don's ultimately stated they could not perform the corrective installation because they no longer had a qualified technician. • Despite being unable to complete the work, the shop refused to refund the installation cost.

After searching for a shop I could trust with my boat’s interior, I decided to bring it to Don’s Auto Interiors, and I can confidently say it was one of the best decisions I’ve made. Finding a company that truly understands marine upholstery isn’t easy, but from the moment I walked through the door, I knew I was dealing with professionals who take pride in their craftsmanship. My boat’s interior had years of wear from constant use, sun exposure, and being out on the water. The seats had become dull, tired-looking, and weren’t nearly as comfortable as they once were. I wanted to restore the clean, luxurious look without changing the original design, and Don’s delivered exactly that. The team took the time to inspect every cushion, every seat, and every panel while explaining what they recommended and why. They never pressured me into unnecessary work and were completely transparent throughout the entire process. They genuinely cared about making sure I was happy with the final result rather than simply getting the job done. When I picked up my boat, I honestly couldn’t believe it was the same interior. The transformation was incredible. The white marine vinyl looked absolutely flawless, every panel fit perfectly, and the stitching was straight, clean, and incredibly precise. The accent colors matched beautifully, giving the boat a fresh, modern appearance while still maintaining its original character. One thing that really stood out was the consistency throughout the entire boat. Every seat—from the captain’s chair to the passenger seats, rear bench, and bow seating—matched perfectly. The contours, piping, stitching, and fit all flowed together seamlessly. There wasn’t a single wrinkle, loose area, or uneven seam anywhere. You can immediately tell this wasn’t rushed work—it was completed by skilled craftsmen who truly know what they’re doing. The quality of the materials is outstanding as well. Everything feels durable, comfortable, and built to withstand years on the water. The cushions feel supportive again, and the entire interior feels solid and premium. It’s one of those upgrades that completely changes the experience every time you step onto the boat. Communication throughout the project was another huge plus. I received updates during the process, my questions were always answered promptly, and the timeline they provided was accurate. It’s refreshing to work with a business that values honesty and keeps customers informed from start to finish. Since getting the boat back, I’ve received compliments from friends, family, and even complete strangers at the marina. Everyone assumes it’s a brand-new boat because the upholstery looks that good. It’s amazing how much a professionally restored interior can completely elevate the appearance and value of a boat. If you’re considering repairing torn seats, replacing faded marine vinyl, restoring cushions, or completely reupholstering your boat, I cannot recommend Don’s Auto Interiors enough. Their attention to detail, professionalism, craftsmanship, and customer service are truly top-notch. They don’t just repair interiors—they restore them to a level that often looks even better than factory. Thank you to everyone at Don’s Auto Interiors for exceeding my expectations. It’s rare to find a business that combines incredible craftsmanship with outstanding customer service, but this team absolutely delivers on both. I’ll definitely be bringing future projects here and recommending them to anyone looking for high-quality marine upholstery work.

Put a deposit down to get some work done on a boat cover in the Fall of 2025. Weather changed quick, so we spoke about taking care of it in the spring of 2026 when the boat was out of storage. I called back in early June when school/work got out and we started up the boat again. Now they said you forfeited your deposit for an “no-show” is June 8 not still SPRING??? and they want to charge me another miscellaneous nonsense deposit fee before even estimating the job…, again. This place is ridiculous. If you’ve got income to burn, they probably do a decent job. if you want a straightforward answer about literally ANYthing, forget about it. Go elsewhere. Zero stars. Money hungry, and misleading estimates…. Can’t even imagine what else they’d pull, after straight-up stealing my deposit, and then telling me bring the boat in and we’ll start it all over again. How hard can it be to add snaps to an already custom fit cover. Stay away from these scammers.

Had seat repaired in 2024 now the repaired panel is once again ripping. It appears I could have bought a warranty which was not offered and would have cost more then the repair. The original material lasted nine years their replacement only 27 months. Sent a e-mail and got NO response..

Don's is an excellent place for seats, carpet etc. I have used them for vintage cars as well as work vehicles. I have always admired Mark's honest fair pricing and craftsmanship. They're always busy but well worth the wait.