Hi-Tech Addison Auto Repair

Had a used car pre-purchase inspection done by the good folks over at Hi Tech. I am from out of state and going through the process of having a car inspected without actually being there in person is mildly unsettling. John from Hi-Tech was easy to talk to, patient with his explanations and took the time to answer all 103 of my questions no matter how long it took to answer them :-) Jokes aside, I couldn't have asked for a better experience. Yes, you pay a mechanic for a service and they are supposed to deliver with integrity and honesty, that goes without saying. However, John was flexible, understanding, and gave me the courtesy of making extra time to clear up any confusion I had, despite having his other obligations at the shop. He didn't try to rush me away so he could get back to more important commitments. He gave me his undivided attention. He was friendly, courteous, thorough, answered general questions I had about another model that I was considering and even suggested I call him in the future if I had a need for additional feedback. Mind you, I'm out of state. I might not ever bring another car to his shop, which means he really has no incentive from a business perspective to help me out by offering me his expertise, though offer me his expertise he did. I don't think anyone considering Hi-Tech for their auto repair needs will leave dissatisfied if the rest of the shop is run utilizing the same customer service principles John bestowed upon me in the last 24 hours. Great experience. Thanks John!

Air conditioner on my truck was not working and needed to go to Michigan. I send a temp was gonna be 85° so I stopped by the shop just to check it out. He told me to go home and get the truck. He will take a look at it for no charge three hours later Called me Replace some parts ice cold air at a reasonable price will use high-tech service again

John was very good to me when my Ford Escape broke down suddenly. He was fair with the diagnostic test and told me the honest truth and bottom line on getting it repaired. I ultimately didn't get my Escape repaired, it was just not worth it, so I bought another new vehicle. John let my Escape stay at his lot for around 3 weeks until the dealership came and took it away, without a charge for the storage, which was extremely fair and kind of him. Once my Escape finally did get removed, he sent me a very nice follow up thank you card, and complimented the New Ford Bronco Sport Heritage I bought. Very kind of him and very considerate. I would love to recommend Hi-Tech Addison to anyone and I will return to them when I do need repair needs down the road. THANK YOU SO MUCH!

I had a TCC issue with my 2018 GMC Canyon and was quoted nearly $5,000 by the dealer. After calling six other shops that wouldn’t even look at it, John and his team at Hi Tec took it on. They diagnosed and fixed it in just a few hours—for a fraction of the cost that the dealer wanted—and my truck runs like new. Honest, knowledgeable, and willing to do what others won’t. Highly recommend Hi Tec.

Hi-Tech is the absolute best!! John and his team are so trustworthy and honest I would never go anywhere else. After having horrible experiences at Jiffy Lube, Midas, & Just Tires, I've become well versed in the dishonest repairman. Think you're getting a deal or FAST service somewhere else? Not worth the hassle that comes w/the lack of integrity in these places. The problems that come after their warranty expires (or after you drive off their lot) will never happen at Hi-Tech. I know at Hi-Tech things are done right the first time at the most fair cost. Appreciate you guys!!