Chicagoland Tire

They are deep in the cut, blink and you can miss them. But very great and affordable work! I'm glad I was in the area and saw their sign.

Questionable Practices – I went to Chicagoland Tires for a wheel alignment and to replace the rear rotors and brake pads. Prior to this visit, I had an oil change at Honda Libertyville, where I was informed that the rear brakes were at 3mm and needed replacement, while the front brakes were still at 8mm and in good condition. I attached a picture of this report. I arrived around 8:10 AM and asked the owner to assess the vehicle and let me know what actually needed to be done. I mistakenly told the owner at Chicagoland Tires that the front brakes might be at 6mm but said they may not need replacement. Unfortunately, the communication and transparency from that point onward were disappointing. Shortly after, the owner informed me that six wheel studs had broken while removing the wheels and blamed it on poor work by a previous shop—either Honda or someone else. I was left unsure whether this was truly the case, but I had no way to validate it. I was charged $47.94 for the new studs and nuts, which I accepted out of caution. While inspecting the front wheels (which did not need brake work), the owner convinced me to replace the front rotors and brake pads as well, claiming it was the right time since they were already working on the area. I agreed under the impression that he was doing me a favor—only to find out later that this decision cost me heavily. There was no other work on the front wheels apart from wheel removal for alignment. The rear wheels required replacement of rotors and pads, and wheel alignment. When I was handed a bill of nearly $930, I was shocked. I got the price down based on our agreement of $350 from their website. The alignment, however, was charged at $85, which was $35 more than the website. The owner tried to justify the price by claiming he waived two hours of labor as it was 12:00 PM and I arrived at 8:10 AM, which was simply not true—the team didn’t even begin working on the brakes until around 10:30 AM, after parts were delivered. From what I observed, the actual work time was less than two hours. Also, that could have been less than an hour if the brake job on the rear wheel had been done. I had gone there based on a referral from Sam’s One Stop Auto, whose owner is a trusted friend. Back in August 2019, the same job (excluding alignment) on both front and rear brakes had cost me around $470. This experience was the exact opposite—unclear communication, questionable upcharges, and misleading explanations. Just to add, i received invoice but no pre and post inspection report on my car be it brakes, or wheel alignment. In hindsight, the shop should have just replaced the rear brakes and rotors, as originally needed, and left the front brakes alone. Instead, I left feeling misled, overcharged, and taken advantage of. I cannot recommend them based on this experience. Just for the owner, i personally wrote a reference for you on Honda Libertyville review and you let me down.

I recently visited for a wheel alignment, and I am compelled to share my negative experience. From the moment I walked in, I was met with an unprofessional attitude from the gentleman at the front desk, who wore glasses and was quite rude. After explaining my issue and requesting a wheel alignment, I was disappointed to find that there was no noticeable difference before and after the service. During a drive with the technician, he acknowledged that my car was still pulling to the right. However, despite this observation, he insisted that the computer diagnostics showed everything was "green." When I expressed my concerns, he simply stated that there was nothing else he could do and that he wouldn't attempt to fix it further. The situation escalated when he offered a refund, but in a dismissive manner, throwing the refund paperwork on the table and telling me, “Don’t come back again.” This experience was not only frustrating but also left me feeling disrespected as a customer. I expected better service and professionalism, and I would not recommend this shop based on my visit.

What a hidden gem this place is! I went in today for an alignment and had the best experience. I requested to have my engine splash guard installed on the car after the alignment. They were very accommodating to my request but unfortunately a coolant leak was also diagnosed during the alignment. I was walked into the back of the shop to be shown the problem with my car. Being a shop owners son I know what a good shop looks like and this place was great, clean, neat and organized. The mechanic working on my car was just as professional as Freddy. He kept my car clean and did not leave greasy fingerprints everywhere like some franchise mechanic shops are known to do. All in all, I came in for an alignment and the pricing and service was amazing. They do any and all repairs not just alignments, I would recommend this place to anyone. I will be back soon for sure.

I've been coming to Chicagoland tires for years. They are always professional and courteous. Their prices are better than others and service has always been great. I always refer all my friends and family there. They all have the same experiences and satisfaction as I have had. Thank you Emilio for being a honest and fair business