Kendall Ford of Meridian Service and Parts

Got a brand new 24 f 150 dec 2024, already has power train issues. App told me what’s wrong and what needed fixed. Service department scheduled me, I drove 1.5 hours to the appointment and was told they didn’t have the part. I was told to come back the following Tuesday at 9. Being a single father with full custody, I asked how long it would take and I was told by Roby it would take 1 hour. I showed up said Tuesday at 9 am, driving 1.5 hours ,and the gentlemen at the desk said I had no appointment, and needed to figure out what was going on, he also offered me a loaner car. Roby came out from behind his desk to inform he my car would not be ready till 3 pm. 6 hours to fix, he began arguing with me and told me it only takes an hour but he can’t get me in until 2. I’m unsure to why I was not scheduled, I’m not sure why I was told 9 if I could not be seen till 2. I cannot get my kids on time, and I was told they have no loaner cars after another associate offered me one. I asked for my keys back and informed the crew id be seeing a different ford dealership and leaving this review. This lit a fire under them and Their best fix was to have me sit until 1 pm , for 4 hours, at which point they could help me. Very unprofessional, not reliable, not accountable. Update: Roby came out at 12:50 to tell me my car was not done, and that they now have a loaner car. I was told the part they ordered was defective and they wouldn’t put a bad part in. After waiting 4 hours and asking for a loaner car, being told there was none, service not being completed on time, a loaner car appeared. To say the least, I feel disrespected, and find a lack of professionalism and honesty at this place. I was given a tiny ford bronco as a loan for my big truck. I have 25,000 motorized wheelchair for my kiddo with cerebral palsy . I told them that the wheelchair would drag on the floor and the mechanics told me that I would be fine. Attached is a picture of the low hanging wheelchair that bottomed out several times during my trip. Update : Wednesday (following morning) service manager called and I was told they never had the part in stock to begin with . I sat from 9-1 yesterday and they didn’t even have the part in stock they claimed to have ordered last week and scheduled me out for Tuesday.service manager claims Robby ready the paper wrong. Nobody is honest here and they definitely don’t know what they are doing, and apparently need to learn how to read .

First, I will say that it was very easy to call and schedule an appointment. Unlike the other Ford dealer near my house, Kendall will at least answer the phone. However, after that they didn't seem to be able to deliver. Arrived on the day of my appointment and they didn't have any record of me. This in spite of the fact that I received two text messages offering to valet pick up my truck. I wanted the 120,000 mile inspections and radiator flush. They took me over to their quick lube area where they did eventually find me in their system albeit just my first name and truck VIN. After paying a ridiculous price to have the radiator flushed I found that they actually did none of the 120,000 mile inspections. Overall, not a place I will take my truck back to again.

Michael Gonzalez and the service center team really blew me away this week. I received a level of service that was previously unimaginable to me. They scheduled a driver to come to my home, pick up my Mustang, take it in for some key repairs and returned it right to my driveway where they picked it up, all in the same day. I got my car fixed and I didn’t have to lift a finger or spend any time away from work to get it done. The best part? My vehicle works better now than it has in years. I will definitely think of them in the future when I need repairs or a newer Mustang. Bravo to this business!!

It's usually not pleasant to need a car dealership or it's service dept. Not so here! This team is not only proficient but considerate and amazing. Thank you Garrett and associates at Kendall Ford.

I used their mobile service to have splash guards installed on my Explorer. Benjamin called and arrived early. Installation only took about 30 minutes right in my driveway. Super easy and convenient.