Werner's Elite Automotive

If I could give more than 5 stars, I would. Full disclosure, I work at a “big box” corporate dealership in the Des Moines area and let me tell you, you need to forget all the preconceived notions you may have about a repair shop when you come to Werner’s. Communication is excellent, personalized, and understandable. Pricing is more than fair, especially given the high quality of work they perform. I am so relieved to have found a place that not only takes care of my prized Jaguar, but also knows its nuances and exactly how to service it. I brought it in for an electrical concern and even though the car seemed to have fixed itself, I asked for an inspection and they gave me a list of concerns and the cost of each individual repair. I now have fresh control arms and the car drives beautifully. Chris even fixed an exhaust rattle that’s been driving me insane for years at no extra charge! Chris and Brandy, I can’t thank you enough! I will definitely be back! If you have a Jaguar, Land Rover, Bentley, Aston Martin, Ferrari, etc. you owe it to yourself and your car to make the drive to Werner’s Elite Auto in Indianola.

Great people! Took my 04 Miata in for a water pump, timing belt, and a few other items. They had it done on time and to the penny they quoted me. Additional work suggested but no pushy sale pitch. Highly reccomend!

So glad that I found Werners! Would love to give them 6 stars if I could. Last week, I had a cat under the hood when I started my car. Cat was fine, but car showed error about fan not starting immediately. Local garage checked out car and cleared fan error and accidentally cleared error on pcv. They suggested I take it to the dealership service center as that is a problem with Jettas. I have an older car and dread going to the dealership service center and more than once looked up Werners. I was impressed with their 5 star rating and glowing reviews. Took a chance and so glad I did!! Called Chris and he could get me in that week. All the people at Werners are friendly and put you at ease. They ran a complete diagnostic on my car and replaced the pcv all within 90 minutes. While waiting for the part, was asking Chris about the Rolls Royce on his website. Chris is a guy who genuinely loves cars and his work. Chris was enthusiastic to show me pictures of his interesting past jobs. He understands that for some, our cars are our babies. I feel very comfortable leaving my VW baby in Werners hands. Their professionalism and care is something rare to find. Definitely worth their 5 star rating.

I’m a repeat customer for a reason. Whether it’s been troubleshooting and fixing our daily driver or doing upgrades to our high performance car, Chris and his team are some of the most talented and most dedicated professionals I’ve encountered in the central Iowa automotive scene. They were recommended to me by a couple of trusted friends and I am so glad they pointed me in the direction of Werner’s Elite Auto. I’m now quite confident in passing that recommendation on to others.

Im not one to write reviews, but Werner’s has been so over the top i can’t resist. Long story short, Werners Elite Automotive, is EXACTLY where you want your car to go. Make the trip to them, no matter how far you are. They not only do quick, amazing, work, but their customer service is the best you’ll ever find. Not only do they stand behind their quality work, but they make sure you arent down a vehicle for a long time. I also feel that their prices are quite reasonable especially with the care that goes into your car and the quality of work done. You can pay more somewhere else but i promise you, the work wont be done as well, wont last as long, AND a lot of places dont stand behind their warranty like Werner’s. Now to the long story as to WHY id give Werner’s a 12/10. Im quite picky with where my car goes, shes my baby, as i imagine a lot of people are. After a lot of research i got super lucky finding Werner’s, not only was i sold with the reviews, but the reviews touched on so many aspects. Especially the fact they dont try to sell you on services you dont need, and as a woman it is scary going to a shop feeling you’d be taken advantage of because you dont know much about cars and all you know is you need service or something isnt working. I originally had an appointment set up to have an ignition issue looked at and like clockwork, my car ended up with an epc and check engine light. Horrifyingly, my car shut off at the end of my driveway and 2 days later i was set to come to Werner’s. After a scary 20 minute drive we finally made it, my car was diagnosed with a bad timing belt, and Brandy was extremely thorough explaining the cost and everything that needed to be done. My jetta needed a timing belt, water pump, cam position sensor, seals (and i think tensioners and pulleys were done but im not 100% sure), and in 2 days, my car was done! We went and picked my car up and everything was fantastic, BUT i made it back to the south side to get a car wash (they also gave a coupon for a complimentary wash), and my car started misfiring, BAD. I got my car home and called Werner’s back, Brandy was patient, calm, and explained exactly what to do to make sure i would be back on the road asap. Indeed, i was having a misfire, my spark plug wire on cylinder 2 wasnt plugged in all the way, but after plugging it in and clearing the code, we were still misfiring. Shortly after Brandy had ordered a tow truck to pick my car up and have my car looked at again at the shop. A few minutes after that she had messaged me saying a technician would like to come to where i am. Chris drove 30 minutes to come to where i was, diagnose what was going on, and fixed the issue. He came, was extremely knowledgeable and changed my spark plug wire with no extra charge. THIS WAS NOT THEIR FAULT, he let me know when we changed my spark plug wires last year, the one on cylinder 2 wasnt pushed in all the way and it backed itself out and has been actively misfiring for a long time. THIS stuck out to me more than anything, the owner took time out of his day to fix an issue they didnt even cause just so their customer was happy and wasnt down a car for the long weekend. Now my car drives beautifully, the service was definitely WAY overdue, i cant believe i drove my car for so long with the timing belt being off. We couldve chit chatted all day, and truly we’ll have to take Chris up on coming to the shop and just having a coffee and talking. I trust no other shop more than Werner’s and i cannot recommend them more. Ive already told so much of my family about them and i recommend them 10 times over. Ive neglected service on my car because i didnt want to go back to the dealership, but i will DEFINITELY be back if anything else needs work, basic maintenance, or just to stop by and say hi. I absolutely LOVE Werner’s and i know anyone who takes their car there will. Werners is the best around, even if you arent in town!