All Pro Servicenter

Ryan & the mechanics are truly amazing! Thank you for taking care of my oil change & wiper blade. Hope to be back soon for additional repairs. Great shop, great service

EDIT: The repair estimate for the engine which they installed is quoted just under $2000 from my trusted mechanic, paperwork photos attached. *At this point I can not recommend using All Pro Service Center for your vehicle needs, unfortunately. AAA members be aware. Full story written below. Here is my story with the Ankeny All Pro Service center, I will try to explain with due fairness. I was returning from a wedding in KC to my home in WI when just outside of Des Moines my truck broke down, had it towed to All Pro (since it is a AAA approved repair facility). I got a call from Ryan at All Pro the following Monday saying they had my truck and were starting diagnostics. Their evaluation was that one of the cylinders had a faulty ignition coil due to there being no firing in said cylinder. Agreed to replace all ignition coils with their belief this would fix the issue. Unfortunately it did not and they still were getting zero pressure in the same cylinder, at this point Ryan made the determination that a new engine was needed. This seemed excessive to me but to the best my knowledge Ryan made the right call, I have no evidence to show otherwise. When a used engine arrived they were able to get it installed with only one additional part needed. Total cost of everything totaled about $9300. During this process I do appreciate the communication and working with my warranty company to get as much of the expense covered as possible. Ryan at the time was dealing with all kinds of phone and shop power issues due to a storm that knocked out power and phone lines, which is rough! Once it was repaired I made the 9hr round trip to pick up the truck and was happy to have it back, the two things I noticed off the bat was that the interior smelled of cigarette smoke and that I could smell burning oil from outside the vehicle after the engine was warmed up. It took me about a month to get rid of the cigarette smell, very annoying but honestly if someone wants to smoke that’s their choice and I won’t fault them for it. The burning oil smell I chalked up to engine replacement and some oil being spilled and it would just have to burn off over time. Unfortunately this was not the case- started seeing oil spots where I parked the truck and upon checking the oil saw it slowly start dropping over only a few hundred miles. When I was able to get it into my trusted local Dodge dealership they noticed 2 things. 1st there are multiple oil leaks from various areas on the engine, bad enough that it will need 1 or more quarts of oil between oil changes and definitely should be fixed. 2nd All Pro did not reinstall all components, hoses, etc. correctly. My dealership found a bolt missing, plastic brackets broken, loose hoses and tubing, a couple of other issues. As they stated it was a “sloppy” job and poorly done. Right now they are currently writing up the paperwork for everything they believe needs repairs or replacements. I called All Pro as soon as I got the news, the response I received was that since the engine was used, it carried only a 30 day warranty and since that time had passed there was nothing they could do for me. In my invoice it’s stated “Warranty is 2 years or 24,000 unless specified otherwise”, would have been nice to see in writing that it was only 30 days and not just told over the phone. Shame on me for not asking for that. During the call, before I could get to the issue of it being poorly installed I was told “have a good day Joe” and hung up on. In fairness I was frustrated and trying to explain that frustration in depth to the individual I was talking to, I can understand why he thought the conversation was going nowhere and hung up. I am unsure of how much the oil leaks and other damaged items will cost but I will edit with a final update. Attached are pictures from underneath the truck of oil leaks, a video showing some of the loose components I found myself by just popping the hood open quick, and a picture of the oil spots that are popping up all over my driveway.

I found myself stopped in this parking lot and my engine would not turn over. I walked inside and was greeted by a very nice man. I apologized and explained that my car would not start and was in their parking lot and asked if he could help me. He got a starter kit and came out to my car and in hooking up the cables, realized one of the bolts on my battery was extremely loose. He had me pull the car up to the bay and tightened it for me. He would not take any money for helping me and was extremely nice. What this man didn’t know is that I am a single mother, and I was on my way to pick up my daughter and could not be late. I am so grateful to him for helping me and getting me back on the road. If I ever have something more serious going on with my vehicle, they will instantly come to mind as somewhere to stop and have the work done.

I have had several oil changes done at AllPro and they were able to find a problem common to my vehicle that I was not aware of at that time, I could have blown my motor if they hadn’t found it! Most recently I went to get an estimate on changing a headlight, expecting a very large bill because I had been told by other people that the bumper has to be pulled to do so, I went in and was met by Chris at the desk, told him what I needed. He looked at it gave me a price, a very unexpected price because the b7mpermdid not have to be pulled, half and hour later I was back about my da6 with a working headlight. I also asked Chris about a light that had come on my sash and he explained it in terms I co7ld understood! They are the BEST,! In my book anyway!

AllPro got us set up for the repair we needed for our van and got it done timely. It has been working well since we got it back and the price was clearly explained and seemed fair.