Wise Auto Lorraine Garage

Wise Auto has changed ownership and it is "Do It Wright Auto Repair." They specialize in performance and have skills far above those code readers that are helpless without an OBD2.

My car started having issues on my way home from work & they were the nearest auto repair to my location, so I took my car there. I left the car there for them to repair it. I had to leave my car there for a few days while they waited for a part to come in, but they stayed in communication with me to let me know what was going on. I had to have a radiator replaced & it was my first time ever doing that, so I can't really compare the costs. But the communication & friendliness of the staff left a good impression on me.

Use to take my chevy c10 here for whatever needs to be done. Last few times I took it for my brake lights only work when my lights off, but when I cut them on they don't work. Took it twice for same issue still not right til this day. Usually would send a follow-up text few days after they done work but not this time, it's like they knew they didn't fix the issue. I always spent good money with shop too. But they have done good work not all bad.

I brought my car in the Monday before thanksgiving, I was told I would be called when they find something out about my car. I originally brought it in for my radiator and the hoses to be changed but it turns out that was the problem. They never called not once, I always had to call about my car. The first day they had my Honda they didn’t even look at it. The second day I called to see if they found the issue, he said he couldn’t find a reason why my car was running hot. So Wednesday I call and no one answers. I show up there and there is no one there. No one at that shop told me they would be closed the rest of the week until the next Monday. I was stuck without a car or any way to bring it to a different shop. Not only that but when I finally did get my car, I start driving it back home and there’s a ticking noise that it didn’t have before, I get home and open the hood and these people not only left one of their tools in my engine, there’s coolant every where from where they didn’t clean it up, there’s coolant all in my battery holster and all over my fan. And then examining a little closer they forgot to put the little brackets that hold the bumper cover down back on. I feel like they were so unprofessional and over all didn’t care about the customer at all. I wouldn’t recommend this shop to ANYONE! Edit: for you all to LIE and say you reached out to me multiple times is disgraceful. I offered the other number to reach my fiancé at and you all didn’t contact him either. And NO your google page only said that you would be closed thanksgiving and the weekend. Not to mention the you changed your response to me on here. I will not be reaching out to you again nor will I bring my car back in to you guys, I feel like you would honestly try to cause more damage than you already have to my Honda. You all should be ashamed of yourselves for trying to make the customer seem at fault for your own mistakes.

I am disappointed with this business integrity. I brought my car in for service and I ask did they work on Mercedes and was informed they did. Well, I was told that a part had to be tested (supposedly had to take part to the second location)and afterwards was told it needed a battery. I ask are they sure the battery was the problem and was assured it was. After replacement of battery the same problem was still there. They wanted to charge for battery and another expensive part. After five days I have the car back with the same problem. I was charged a diagnostic fee which I questioned and the tech was kind of aggressive when I did. My suggestion is to ask questions and get clear answers.