N.E.N. Auto Service and Repair

Nigel was absolutely amazing to work with. From the very beginning, he genuinely wanted to help us and made the entire process feel less stressful. His prices are very reasonable, and he was honest and transparent about everything, which we truly appreciated. He repaired our car in a timely manner, which was such a blessing since we had already spent so much money on rental cars. His efficiency saved us both time and additional expenses. Nigel is also very friendly, professional, and easy to talk to. He made us feel comfortable and confident that our car was in good hands. It’s clear that he cares about his customers and takes pride in his work. Finding someone trustworthy in this field can be difficult, but Nigel exceeded our expectations. We are very grateful for his help and would absolutely recommend him to anyone in need of reliable and honest car repairs. Officer Martin and Ashley Davis

I came in for a simple TPMS reprogramming on one tire — a service I had already shopped around for and found quoted at $50 by multiple other shops. I explained exactly what I needed before handing over my keys. The mechanic took my car, came back 15 minutes later, and asked me to pay $120 — with zero prior discussion about pricing. My issue is not the price itself. My issue is the complete lack of transparency. A basic standard in any service business is to inform the customer of the cost BEFORE doing the work — not after. I was never given the chance to agree or walk away. That's not a mistake, that's a choice. I only came here because a close mutual friend recommended this shop. That trust made it even more disappointing. I would not return, and I would strongly advise anyone to ask for a written quote upfront before leaving their keys here.

I have 50+ years of vehicle ownership under my driving gloves. I've dealt with dealerships and independent shops, and a shade-tree mechanic or two. My cars and trucks have been British (1968 British Leyland Rover), Japanese (1972 Datsun Pickup and 1992 Nissan Maxima), American (1977 Pontiac Firebird), French (1984 Peugeot 505 STI), German (1998 BMW Z3) and finally a 2023 Honda Ridgeline RTL. This is to say I've dealt with a variety of auto cultures and repair centers and recognize when I'm being gaslighted or smoked. I learned to focus on the little things that aren't as noticeable as the stately waiting room at the BMW "stealership" or the multiple service lanes and dozens of service agents at the mega repair places. NEN has everything you need including polite and efficient employees, a clean interface, great location, and a culture of fair auto repair service. NEN Auto Service and Repair first passed my service and price test when I brought my partner's car in for a simple repair. I therefore brought my pride and joy 1998 bimmer in for work. Their estimate was spot on, and in one case nearly half the estimate from the BMW stealership that I've used in the past. The discussion regarding parts was comprehensive and thorough, and I even felt that they were looking out for my pocketbook...RARE. The work was done timely and fairly. I won't be shopping around for auto service anymore. This is where I'll take our vehicles. Anyone who asks me that critical question: "Know a good mechanic?" is going to be sent here.

Don’t have to search for another auto service forever. This is the place. Very honest and professional. Been coming here for over 5years for my RAV4 and Sienna. Never got disappointed. Nigel and the team are wonderful!! ⭐⭐⭐⭐⭐ Outstanding Service I am very compelled to give review for the great service they provide each and every time. I brought my RAV4 in for service today, and as always, Nigel and the team at N.E.N Auto Repair delivered outstanding work. I’ve been coming here for the past six years, and the consistency, honesty, and quality of their service keep me coming back.. Professional, reliable, and truly customer‑focused — highly recommended.

N.E.N was referred to me by someone I met while pumping gas at Speedway gas station. They came highly recommended . I have been impressed with the quality of service I received over years. You can expect professionalism, Quality workmanship, and a friendly environment.They have been an absolute blessing to me and my family. My daughters are now driving and Independent adults. I continued to encourage them to have their cars service at N.E.N. auto services and repair.