Atlas Transmission

This is my story. I got a referral from my mechanic from a client. So yeah, a friend of a friend type deal. I was pretty skeptical from the reviews I read beforehand. When Steve was about to do my test drive and troubleshooting for the vibration issues, I told him that I was looking for a miracle. He just told me the hard truth and gave me a reality check in the most professional way possible. Had to respect it. Zero sugar coating there. After the 3-hour diagnostics and troubleshooting, they told me that my water pump was leaking and the pulley was wobbly and causing all the vibrations. In my mind, I had still a few miles left to drive and schedule the maintenance next week. The miracle that I received was the bearing was shot and the vibrations got really bad in the parking lot. My time was suspicious and accusational. It was the miracle that I had to wrap my head around because if I had made it out of the parking lot, it would have needed a tow truck and additional expenses. I did apologize for my behavior and attitude. The water pump was replaced and the leaks on my transmission were repaired. Looking back, it seems like the water pump was going bad ever last April when I got the vehicle. The vehicle has never been so quiet. I can actually hear the natural rumbling of what a V8 should sound like and in 1997 camper van at that. Im so grateful that the repairs needed were reasonable and affordable. When my camper van need any transmission work, I know that I will have peace of mind knowing that Sonny and Steve will take care of it. Thank you guys again

I informed the shop of my issue and vehicle type and when and how the vehicle would arrive. My name and number and vehicle type was taken. It ended with my truck being impounded because the lost my information and allegedly forgot I lost my 2009 suburban

Dropped my car off for a diagnostic check. The owner asked what was wrong, so I explained the codes my car gave. They said they’ll check it out… An hour and a half later they called me just to read me back the codes I already told him, and suggests that I take the car to the dealership because they don’t work on engines just transmissions. Literally called me back and told me the exact codes I told him, and said we don’t have the technology to pin point exactly which issue it can be. They don’t have the new technology to fix my year of vehicle. Whole time it says “Transmission and Total Auto Care” on the building.

On 8/3/2020 I drove my 2012 Chevy express van to Atlas transmission to have them check out the issue of why my transmission would stall sometimes when changing into forth gear on the expressway. I also had to address the previous issue with them installing a flywheel on 12/23/2019 in which I told the owner that it was recommended to purchase a flywheel from the dealer because it is a common problem in that vehicle and the aftermarket flywheel do not work well and the issue will return and the dealer part is more durable with a warranty. He assure me that he would purchase a dealer flywheel and install it and service my transmission. He charged 1,039.00 on 12/23/2019. On 6/19/ 2020 I stopped over to atlas transmission talk to the owner told him that the ticking noise was back he said no problem bring it in another time he had a lot of vehicles in the shop at the time and he couldn't get to it. After making a couple of trips I told the owner to call me when he had available time to change the flywheel because the ticking noise was not as loud as it was in the beginning.Some time had passed and on 8/3/2020 I arrived with the new issue. I was told that the transmission needed to be rebuilt by Atlas and he would change the flywheel. After discovering he did not purchase a flywheel from the dealer I decided to purchase it and have them to install it.The owner called me on 8/6/2020 told me my vehicle was ready I arrived 8/7/2020 9:30 am. I noticed that it was hesitating to go in reverse and forward he said just go ahead and drive it at that point I had already returned my rental vehicle and was dropped off. After driving around for four hours it started to get worse I return back to the shop took the owner on a test drive and on the way back to the shop the transmission completely stop pulling.The shop was closing up and it was Friday evening and the owner said Monday morning they would pull the transmission back out and see what is the problems,but my question to him was if you replace to all new parts like you said it shouldn't have been a problem. After thinking it over all weekend and using my judgement I decided not to give them a opportunity to touch my vehicle again and make matters worse. I drove my vehicle there not had it towed and when getting it back it was frustrating and just ridiculous for my vehicle to operating the way it was after driving around for 4 hours.If this company would have fix my vehicle correct the first time I should have not had a problem in 4 hours of driving around.Monday 8/10/2020 I called roadside assistance to pick up my van and had it towed (ECHOLS TRANSPORT & RECOVERY) to The Wright Transmission. On 8/13/2020 I received a call that my van was ready I picked it up the shop owner said that 3-4 gears where burned up I asked was the parts in the transmission new he said the only thing that he see was new is the flywheel.The van is running great thanks to The Wright Transmission.

Sunny, the owner, had my water pump and timing belt installed on my car. He finished it on time and did not give me an excessive bill. What makes him stand out is this: I had a mobile mechanic replace my spark plugs on my V-6 engine, but he put the spark plug wires incorrectly. He also messed up the drive by wire for the accelerator pedal. The mobile mechanic said he would come back and fix it, but he did not, and he didn’t return my calls or texts. Sunny took my car and fixed the problem at no charge. That shows exemplary character! Reliable, knowledgeable, and trustworthy are the adjectives I would use to describe Atlas transmission. I would not hesitate to take my car back to him. The simple truth is that an honest mechanic shop is hard to find. I recommend them highly!