Cumming Collision Center

This place is AWESOME!! Got into a fender bender end of July and sent it to them and they had it ready to go in two weeks. Sabrina (the receptionist) is incredibly sweet and helpful and Shane did an absolutely amazing job on my car. The whole front end looks like it just came from the factory and it’s completely pristine. They are incredibly detailed and didn’t miss a thing. I HIGHLY recommend them! Very happy with the service.

I was hit by a deer and my car looked horrible. Cumming Collision, did an excellent job making my car look beautiful again. Thank you so much!

We have been using Cumming Collision for over a decade. Justin and the team at CC do amazing work and are very dependable. It is nice to have a shop you can always trust and rely on. I highly recommend them for all the paint, glass and body work you may need.

I would strongly advise against using this auto body shop, based on a series of disappointing experiences that began when I entrusted them with my wrecked car through insurance. Despite their claims of being a certified Subaru body shop, the service I received was far from professional. After waiting over a month, I picked up my car only to find several issues: noticeable panel gaps, a non-functional rear window, and improperly installed plastic pieces. When I reported these problems to Justin, an employee, he assured me they would be fixed upon return. The situation worsened when I noticed a subtle but persistent noise from the front passenger side tire area whenever I exceeded 40 mph. Despite multiple visits to address the panel gaps and rear window, my concerns about the noise were largely ignored by Justin, who seemed uninterested in investigating further. In an effort to provide concrete evidence, I returned with multiple voice recordings of the sound. Although they provided a loaner car and took mine in for another day and a half, the outcome was disheartening. Justin claimed that after a thorough check by their managers and himself, no noise was detected. This claim directly contradicted the dashcam footage I reviewed, which clearly showed that the car had not been properly inspected for the noise issue; it had merely been parked after the acrylic on the rear bumper was applied. Upon confronting Justin about the lack of inspection, he defensively denied the oversight and instead accused me of fabricating issues. His responses were dismissive, questioning what he should report to the insurance company and implying that I was unreasonable for expecting them to acknowledge the problem. The suggestion to bring the car back for a fifth time for an inspection by a Subaru dealer felt like a hollow gesture after the significant expenses I had already incurred for their substandard service and poor-quality paint job. In conclusion, the experience was marred by a blatant lack of accountability and customer service. The shop's failure to properly address and rectify the issues, combined with their defensive attitude and questionable claims of certification, left me extremely dissatisfied.

I was very pleased with the quality of the repair work and the overall service. My biggest recommendation, however, would be that the older female working at the front desk could improve on customer service. She came across as very dry, unhappy, and quick with responses that discouraged conversation. A warmer, more welcoming approach at the front desk would make the experience even better.