Cherokee County Toyota Service Center

I purchased 4 new tires from Cherokee Toyota in January because they were running a promotion that ended up being cheaper than Costco, where I normally buy my tires. Unfortunately, shortly after the installation, my 4Runner didn’t feel like it was driving properly at highway speeds. Due to my busy work schedule and after already having to waiting nearly two hours for the tire installation, I kept putting off taking it back in, so part of that is on me for not addressing it sooner. Since I assumed the tires had been balanced correctly, I decided to get an alignment done instead. Keep in mind, I’m not mechanically inclined, so I later learned that an alignment issue typically would not cause vibration at higher speeds. I called Cherokee Toyota today after getting an alignment done, to explain the situation and asked if they could recheck the tire balance. The lady I spoke with was kind and checked with the service advisor who originally helped me, but I was told they will not offer complimentary balancing At that point, instead of paying again, I took my 4Runner to a local tire shop because I was convinced the balance was off. Sure enough, after they rebalanced the tires, my vehicle is now driving perfectly. Very disappointed with the experience overall. Based on my experience, I would not recommend taking your vehicle here for tires or any service. Save your money and time and take your car to your local auto shop

My Carplay had been out for months and after doing what I could to fix it with the app, etc.. I finally took it in. I asked them to please disconnect and reconnect the battery - it just needed a reboot. Instead, they told me I need a new computer for $3000 (the car is 2.5 years old). My dad did it for free and it works just fine. Pretty sure they saw a female coming in and thought I didn't know anything.

Cherokee Co. Toyota offers tremendous deals a few times a year on full synthetic oil changes (the only kind of oil they offer) that includes a Toyota branded oil filter, so I regularly have them service my Tacoma and 4Runner. Their service advisors are very honest and never try to upset you things you don't need or services that can wait a while longer. My service adviser is Josh Trainer and he's anreally nice and honest guy. Always a pleasure to see him for routine maintenance of my Toyotas.

This is going to be a long one so here we go. The first time i went a few years ago, I needed regular lug nuts instead of locking lug nuts because the dealer i bought my car from didn't give me the key and was too far away for me to go back. While I was there I asked them to rotate my tires. They charged me for tire rotation but didn't do it. For the next couple years they kept calling me about "scheduled maintenance" even after I told them to stop calling me. Had to block their number. The last time I went there I scheduled an appointment for an alignment. Not only did they not do it correctly, the steering was worse when I left!! I went back the next day and Josh wanted to argue with me about it. Unbelievable. His excuse was that "the steering wheel locked when it wasnt centered" YOU SHOULD KNOW THAT!!! They did get it fixed on day two thankfully. But seriously. An alignment is standard maintenance, and they can't get that right? I thought a big name dealership would have the integrity, knowledge and I dont know, COMPETENCE to do something like this right. I'm never coming back. I realized there was a level of stupidity going on but I didn't know it was this bad.

I have been a lifelong Toyota owner, two limited tundras, one limited rav4, and most recently a 2022 Limited Hybrid Highlander bought brand new. I always get my Toyotas serviced at a genuine Toyota dealership. I took my Highlander here for its 60k services, which is multi-point vehicle inspection, all filters inspection, oil and filter change, and then brought four brand new tires for mount and balance. This was my first and quite likely last ever visit to this dealership. The tires were mounted and balanced but the tech did not clean the inside of the premium chrome wheels or remove the old wheel weight adhesive residue. They simply stuck the new weights on top of the break dust, dirt, and old weight foam remnants. The weights are stickers with lead on them for those that don't know. How many of you have ever stuck a sticker on a dirty surface? They come off easier than a clean surface. Paying $40 a tire ($160 total), I expected the area to be wiped with a rag at bare minimum before placing the new weights. When speaking to Liz my advisor, she stated she didn't know (but has been doing this for 15 years......), and brought over the service manager who plain out said - nope, they're fine. When I explained my concern and knowledge (previous tire and lube tech with family 5 star factory certified mechanics), he wouldn't even agree that it's unreasonable to stick the weights on a dirty surface. Since I couldn't get my car back without paying, I paid but intend to speak to the locations general manager. When it comes to Toyota, I buy them due to their quality and value retention, I take servicing them seriously. This was something that was simply fixable and quite frankly takes no time to do it right the first time. When fixing it, only takes a moment also. I took the vehicle home, and inspected it further. The GPS tracker that dealer installed when purchased was still disconnected. The engine air filter box had no disturbed dust (never checked), the cabin air filter was never checked, the HV Battery Filter wasn't checked, the oil change reminder dash programming was not reset and is still calling for vehicle service. At this point I'm not even sure they did the oil change I paid for, at all. When I checked my own air filters, they need to be replaced, they didn't even check them otherwise could easily have sold those to me. TLDR: Service manager doesn't give a crap about quality or workmanship. 15 year service advisor Liz doesn't know basic maintenance needs and processes. Unable to validate multi-point inspection work ever done at all, nor all paid services.