Rick Hendrick Toyota Sandy Springs Service Center

I’ve been coming to this Toyota service location for years with my family, so naturally I continued bringing my RAV4 here as well. I’ve visited about three times recently, and what really surprised me is that it took four visits before anyone pointed out that my vehicle had overdue maintenance items other than oil change. Thankfully, my advisor, Alex Davidovici, took the time to thoroughly review my car’s history and brought those items to my attention. I was honestly shocked that this hadn’t been mentioned during my previous visits, especially within such a short period. I’m very grateful he caught it—otherwise I wouldn’t have known. Before meeting Alex, I was starting to have "doubts" about continuing service here. However, his professionalism, attention to detail, and knowledge completely changed my experience. He even followed up about my windshield wipers, which I had forgotten to mention—something I really appreciated. After my visit, I hit a sunken manhole and immediately noticed a concerning noise from my front driver-side tire. I reached out to Alex right away. Even though he wasn’t available the next day, he responded and asked if I’d be willing to work with him when he was available—I agreed without hesitation. He advised me not to drive the car and to have it towed in, which turned out to be absolutely the right call. Thankfully, it was just an alignment issue—but I truly appreciated his guidance during a stressful situation. Since my service under Alex, my car is running incredibly smoothly. Alex has been the only advisor who took the initiative to fully review my vehicle’s needs, and that level of care really stood out. If you’re coming to Toyota Service at Sandy Springs, I highly recommend asking for Alex Davidovici. If he’s not available, it’s worth waiting or scheduling an appointment with him. He’s excellent at what he does and genuinely looks out for his customers.

Rahman and Jonathan were great. Oil change and service check. They service was great. Attentive , good listener to the concerns and addressed. They also were kind and thoughtful to make the wait the best it could be

I had an emergency with my tire and showed up at the Toyota service center last second, completely stressed — and Rahman was a lifesaver. He was incredibly helpful, patient, and went above and beyond to make sure I was taken care of. He made the whole process smooth and stress-free, even though it was such short notice. Rahman’s professionalism, kindness, and genuine willingness to help truly stood out. You don’t meet people like him often! If you ever need service, ask for Rahman — he’s the reason I’ll keep coming back. Highly, highly recommend! 🙌

As a loyal customer who has consistently brought my GR Corolla to Rick Hendrick Toyota Sandy Springs for maintenance, my recent 20K mile service experience was absolutely appalling and has completely destroyed my trust in this dealership. My service advisor, Rahman Barnwell, demonstrated shocking incompetence by entering the wrong vehicle information into their system, resulting in incorrect service being performed. After waiting two hours, I came out to discover that critical maintenance items (front/rear differential fluids and transfer case fluid changes and other items) were not done at all. When I questioned this oversight, instead of acknowledging the mistake, Mr. Barnwell condescendingly claimed ToyotaCare doesn't cover these services and I would need to pay extra. This is blatantly false - ToyotaCare covers ALL factory-recommended maintenance, which these services absolutely are for my vehicle. He began raising his voice and arguing with me and had the audacity to talk down to me, claiming I "didn't know what I think I bought" or I "misunderstood" my coverage. ALL new Toyotas come with Toyota care for 25k miles, so it is concerning he does not know very basic Toyota maintenance. Even more disturbing was his attempt to deceive me by claiming technicians had "checked" my differential and transfer case fluids and recommended changes - which is not possible to do without draining and refilling. This demonstrates either complete automotive ignorance or deliberate deception to avoid accountability. If I had not known and fought for the maintenance my car needed, I would have gotten the wrong service and paid an additional $500 for maintenance that came with my car. Only after I demanded to speak with management did an assistant manager, Alex Davidovici, quickly identify the problem - Rahman had written a ticket for the entirely wrong vehicle. This basic error cost me an additional two-hour wait (four hours total) for what should have been routine maintenance. Then without informing me or asking, they carelessly washed my car, damaging my $1,000 ceramic coating and leaving scratches all throughout the body. I had a friend who is a professional mechanic help me inspect my car after and we discovered multiple sloppy service issues: - Engine airbox not properly reinstalled - Coolant level low (though within acceptable range) - Engine oil level low (though within acceptable range) - Brake fluid dangerously overfilled beyond the maximum line Given these visible problems, I have zero confidence the differential and transfer case services were properly performed. While Alex Davidovici seemed knowledgeable and was helpful in trying to correct the mistakes Mr. Barnwell made, I am still very unhappy with the rude and condescending behavior I was initially faced with, not to mention the poor work that was done to my car. I cannot recommend anyone trust their vehicle to Rick Hendrick Toyota Sandy Springs, especially if you value your time, money, and vehicle's condition.

My general issue with service department at dealerships seems to exist here too. You pull in and stand there. No one looks up from there desk. There is no direction. Eventually you roam to a desk where you stare at that until they are uncomfortable enough to speak. They tell you they are busy and to try another desk. You eventually get you vehicle back for an oil change. You expect 30 minutes for this very basic scheduled service (I can change my oil at home in this amount of time). Then at about the two hour mark you roam out of the waiting room wondering about the timeline. They begrudgingly tell you 10 more minutes, which turns into 30. And one more minor gripe... It is challenging to get this scheduled and it would be phenomenal if one could add a small recall item at the same time. Why can't these appointments be combined?