Downtown Transmissions

Really and truly they don’t deserve 1 star! No accountability for their misdiagnosis of my vehicle. After spending money on repairs, I was later informed by another automotive specialist that the issue was not properly fixed in the first place. Instead of taking responsibility for the incorrect diagnosis and repair, they wanted me to spend even more money to address a problem they failed to identify. I rarely leave negative reviews, but I believe consumers should be aware. The lack of accountability, transparency, and concern for customer satisfaction was extremely disappointing. I truly dislike doing business with vendors who are unwilling to stand behind their work. I would not recommend this shop. Save yourself the frustration and get a second opinion before authorizing repairs.

I'm in charge of the fleet at my job and Downtown Transmissions has been an AMAZING asset to helping keep my trucks in tip-top shape! DT is able to take on my giant box trucks when nobody else has the means. They have been able to help with several major problems including diagnosing a truck issue that was stumping everyone else. Always fast and efficient when I call in to ask for service, I highly recommend Downtown Transmissions!

I brought my 2008 Honda Ridgeline to Downtown Transmission because it was having shifting and power-loss issues, and I wanted a proper diagnosis of the root cause. After inspecting the vehicle, I was told the problem was related to the transmission and was recommended repairs that ended up costing me a significant amount of money. Unfortunately, after the repairs were completed, the original issue was still present. As I continued troubleshooting the vehicle, it became apparent that the problem may have been related to components such as the wiring harness, shift linkage adjustment, or transmission control system rather than the major transmission issue I was originally told it had. What frustrates me most is that I relied on the shop’s expertise to accurately diagnose the problem before recommending expensive repairs. Instead, I paid a substantial amount of money and was left with the same symptoms that brought me to the shop in the first place. I understand that diagnosing transmission-related issues can be complex, but customers deserve a thorough diagnosis and clear communication before costly repairs are performed. Based on my experience, I strongly recommend getting a second opinion before authorizing major transmission work. I hope Downtown Transmission takes this feedback seriously and improves its diagnostic process so future customers do not have the same experience.

Bill and Susie are fantastic I highly recommend. Good people family owned they are fair and give it to you straight. They also probably saved my life. I took my car in they did all work at an incredibly fair price. They also pointed out an issue with one of my tires and recommended where to get it fixed. Apparently it had a bubble and If they didn’t tell me about that my tire would have likely blown out on the highway. I live in Miami but will continue to drive up here for auto repair needs.

Everything said in the reviews are absolutely true about downtown trans. Great pricing, Great, timely service, even the part about Susie’s warm smile, and Billy‘s customer service, I happen to live in the same neighborhood and we’re surrounded by Transmission guys . Downtown tranny gets my vote 👍👍