MTJ Paint and Body Shop Miami Fl

I rarely leave bad reviews, but my experience deserves to be shared so others can make informed decisions. Being in a car accident is already extremely stressful, especially when you work hard for your vehicle and take pride in taking care of it. As a woman dealing with this situation alone, I expected professionalism and honesty. Unfortunately, my experience with this body shop made the situation even worse. My repair took almost five months and although the shop claimed to be “the best,” the quality of work on my car was extremely disappointing. During those months, my car was just sitting there, barely touched for long stretches of time. I had to constantly call, visit in person, and follow up because weeks would go by with no updates. I even had to call my insurance over and over, trying to get things moving, all while paying for a rental and doing everything in my power to get my car back sooner. When I finally picked my vehicle up, it wasn’t even properly washed(pictured shows it after i had it washed , you can imagine how dirty and dusty it was prior). After taking it home and inspecting it carefully, I found multiple issues: Paintwork was done poorly - scratches, compound residue, and areas that were not polished or waxed correctly. The surface feels rough instead of smooth. Has overspray all over due to negligence. The Mercedes trunk emblem was reinstalled completely misaligned, which should never happen on a luxury vehicle. My left window no longer rolls up properly( that’s the main part that was replaced/repaired). It now takes several attempts to close, and after taking it to the Mercedes dealership, I was told the issue is due to body shop misalignment - something only the body shop can fix. So basically i have to pay a lot of money to fix all those above on my completely brand new car… In addition to this, the keys from my previous car magically disappeared from the trunk… This was after an enormous amount of money was paid through insurance, and the workmanship does not reflect professional standards or attention to detail. I contacted the shop immediately and was told the issues were “minor” and that the compound paint could simply be cleaned. However, the misaligned emblem and the window problem were dismissed, and after sending photos, I was told I would get a call back. It’s now been days with no call, no text, no follow-up, and no offer to fix what was clearly done incorrectly. I would not want to go back there ever anyways. I was patient and respectful throughout this whole process, but I truly felt taken advantage of as a woman walking in there alone. That was extremely disheartening and added to the overall frustration. This review is not written out of anger - it is simply the truth of my experience. I hope it helps someone avoid the stress, delays, and lack of accountability that I went through. I also want to say that I appreciate the workers and the people I interacted with during this long process. I understand that the employees themselves are not at fault, and my frustration is not directed at them. My issue is with the management and the lack of proper oversight, communication, and accountability from those in charge.

So, a couple of things. I want everyone to be aware that when they say “free quote,” it’s not really free. They came and picked up my vehicle, and it took them a week to give me the “free quote.” Okay, I understand stuff takes time, cool. Long story short, I decided it was best to discard the vehicle, and that’s when things took a turn real quick. In the paperwork I signed, I agreed to get the quote. I didn’t sign for them to do any work on the truck or anything. I just wanted the quote. I called, and the individual told me, “No hard feelings, pay me the $200 towing fee and come get the car.” I said, Sure, no problem. I get there, ready to pay the $200, and they come back and say I need to pay $1,000, which is absolutely mad. I mean, talk about swindling money from people. I was so shocked that I had to leave and decide if I wanted to take action against them, because how do you go from $200 to $1,000? I asked to see the contract I signed, and the guy started getting super aggressive with me, saying this is the hardest he has worked in his entire life, which is a complete joke. He then goes and says, “I could have charged you storage fees,” and blah blah. Like, what? You’re the one who took a whole week to give me the quote. Very shady business practices, and I would strongly consider other options. I was involved in a really bad accident and was not in the proper headspace to deal with any of this, so I coughed up the cash and left. But trust me, I will never do business with this establishment ever again. And just so everyone is aware, the so-called “$1,000” they charged me was for unscrewing and removing the damaged parts, something I could have done myself with a screwdriver and a drill. SO BEWARE! Edit: i was never told work would be done and be charged a 1000 dollars that is a lie.

The guys at MTJ Paint & Body Shop are just incredibly skilled and professional. I had my motorcycle getting some work done at my mechanic’s shop, and I figured it was the perfect time to bring the fairings over to MTJ to bring the bike back to life. I was on a tight timeline, but Armando promised the work would be done by the end of the week—and he delivered. It wasn’t just paint—they even repaired a few things for me. I dropped the parts off on Tuesday, and by Friday at 2 PM, everything was done exactly how I envisioned it. These guys don’t cut corners, and they stick to their word—something rare in the world of vehicle repair. I can’t thank them enough and honestly can’t recommend them enough. Whether it’s a small job or a big one—from a Honda Civic to a Ferrari—they treat every client with the same respect and care. You can tell you truly matter to them.

This is the third time I’ve used MTJ Body Shop, and once again they exceeded my expectations. They were quick, efficient, and the entire process was smooth from start to finish. Their customer service is excellent, and the work on my car came out absolutely perfect—you’d never know there was any damage. Consistent, reliable, and professional every time. I highly recommend MTJ Body Shop!

MTJ Paint did an extraordinary job repairing and painting my Challenger after damage to the underside and bumper. Their professionalism and excellence in every detail truly stand out. They even delivered my car earlier than promised. Highly recommended for quality, reliability, and exceptional results. Very happy! Thanks, Sergio for your support. 🙏🏼