BJ's Tire Center

Now I see why they have a 2 start rating. I’m surprised it’s that high. Clearly the attendant there has no intention of working and did everything to get me to walk out and go somewhere else. Apparently all tires had to be ordered on a common tire size despite having a room full of tires. No help or suggestions. He clearly did not want to be there. Went across the street to Tire Kingdom and was taken care of in a few minutes with a 45 min 4 tire install. What a difference!

horrible wait time just to do a tire rotation, no one’s in the front attending the customers. Been standing here for over an hour for a simple tire rotation, mind you i’m first in line

Overall, bj’s doesn’t hire enough people to make this a decent service. There was one guy handling the phone and a whole line of people for both propane and car services . Visibly handling it as best as he can , but he needs at least one more service member . The guy here said he’d be able to get to me in a few minutes. After 30 minutes, I had to leave without the tire patch that comes with the tire warranty . Overworked employees don’t breed a quality service. I hope BJ’s supplements the front desk . Update: came for round two and there hasn’t been an attendant for 20 minutes. It’s lit (not really though). Double update: he came around. The other technician was on lunch. This guy was the only person attending. He was helpful and did what he could . Appreciative of him. BJ’s, please do these people better

Quick tire service! I came in to change one tire and it took approx. 30-45 mins. Omar was very helpful - I believe he needs additional staff to take care of the reception area, so that he’s not overworked.

Every time I come I get horrible service. I have been sent home because they have no time for me. Now I make another appointment and when I get here they can’t find me in the system. They blamed me for not asking who I spoke to. My appt was at 12pm and they wanted me to wait until 4pm. After refusing to wait until 4, they took my car. Update: the tires were not able to be fixed and they suggested 2 new tires ($602.33) After purchasing them and trying to make an appointment (the earliest they have is 11am) I realized that I did not want to give them my business anymore. Asked for a refund and I will never return.