Uncle D's Transmissions & Auto Repair

Owner of D’s “Alon” is an awesome, honest stand up guy. After waiting the few hours it took to get the job done I felt I was saying good bye to a friend rather than my mechanic. First time there but won’t be my last I’m sure.

MY HUSBAND AND I BOTH STOPPED BY WITH BOTH OF OUR VEHICLES SUNDAY AND THE CUSTOMER SERVICE PROVIDED WAS OUTSTANDING FROM THE 2 MECAHNIC'S AND OWNER. WE WERE IMPRESSED BY THE INTEGRITY OF CLEAN, ORGANIZATION, PROFESSIONALISM AND PUNCTIALITY. I CAN CLEARLY SEE THEY ARE BUSY WHICH SHOWS ME THAT THEY ARE TRUSTED CONSIDERING THEY HAVE BEEN IN BUSINESS SINCE 1997. ALL 3 WERE VERY RESPECTFUL, KIND & HELPFUL. I GOT A QUOTE AND DID SOME RESEARCH TO FIND THAT ARE REASONABLE WHICH IS A PLUS AND OFFERED MORE THAN 1 OPTION. I WOULD DEFINITELY CONSIDER THEIR SERVICES N HIGHLY RECOMMAND.

I brought my vehicle in for an inspection and diagnostic. Although I wasn’t able to afford the repair at this time, the staff was honest, professional, and took the time to explain the issue clearly. I appreciated their transparency and respect—no pressure or upselling. They even kept my car a few days til I was able to tow it back home at no charge. I would definitely consider returning when I’m able to move forward with the repair.

I brought my 2007 BMW 530i in specifically to check the transmission fluid level due to evidence of a leak I had noticed. During the initial phone call, I also mentioned that I was open to discussing leak repair options. After being told that the fluid level could be checked and replenished if needed, I decided to bring the car in. After a brief inspection lasting less than two minutes, I was shown the location of the leak and given an estimate of approximately $2,000 to replace two transmission seals. I thanked them for the quote but explained that, due to the age of the vehicle, I needed time to evaluate whether the repair was feasible. The vehicle was then lowered from the lift without the transmission fluid level being checked, despite that being the primary reason for my visit. When I asked about this, I was first told that the fluid level could not be checked on this BMW. I was then told that it could be done, but that it was complicated, would cost $290, and would require signing a waiver. None of these costs or conditions were communicated during the initial phone call or when I first arrived at the shop. I was not given the opportunity to decide on the $290 service before the car was lowered and removed from the repair bay. Instead, I was advised to leave the car overnight and proceed with the $2,000 repair the following day. I ultimately left without the primary service I requested and with continued uncertainty about the transmission fluid level, despite having been told in advance that this service could be provided. The experience was frustrating due to inconsistent information and a lack of clear communication regarding available services. A few days later, I got the fluid checked for 50 dollars and paid for 2 quarts of fluid to replenish it. Now I have some time to get some quotes for the leak repair without feeling pressured and make a smart decision.

READ THIS BEFORE YOU EVER COME TO THIS HORRIBLE PLACE: My car was having an issue where it wouldn’t reverse when put into revers. It would drive just fine and everything else worked fine on it. I took it to these guys and they told me it would be $595 for them to take apart the transmission and that the $595 would be used towards whatever it would be to repair the issue. 4 hours later they call me telling me my transmission has all these different issues that it wasn’t having when I brought it there and that it’ll be more than $3,000 do repair because it 20 hours of labor to rebuild it. I tell them that’s more then the car is worth, they find “coupons” and drop it to $2,100. I tell them no thanks and they tell me because so many parts are broken the can’t put the transmission back into the car so I’d have to take the car with the transmission pulled out! I tell them I fo jd somewhere to do it cheaper and they start badmouthing the place without even knowing it and start giving me attitude cutting me off interrupting me tell me to just pick up my car. Icome back to pick up the car and there are pieces unnecessarily pulled out, they put the battery in the front seat rather than putting it back and they threw all the parts the pulled out into my trunk in boxes too Snake for the parts. They got oil and fluids all over my trunk and threw the parts all over my chargers and cables. They were rude, scammed me out of $675 (because of fluids and tools) and my car went from still drivable to completely unusable. Unless you have money just lying around to buy another car or overspend on your repair, DO NOT GO HERE FOR ANY REASON! If you need a good place to have your car fixed go to Discount AutoRepair #2 on Stirling rd. Those guys took care of me and really helped me out!