Gold Coast Transmissions

I had a great experience with Gold Coast!! I brought in my 91 Toyota Land Cruiser to diagnose and repair an issue that literally no one else could figure out with my reverse lights and gear indicator system. They were able to identify the problem, make the necessary repairs, and get everything working properly again. What impressed me most was their professionalism, communication, and willingness to help!! They took the time to explain what they found, answered my questions, and treated me with respect throughout the process. In an industry where it can be difficult to find people you trust, their honesty and customer service really stood out. I’ve dealt with a lot of businesses over the years, and the team at Gold Coast Transmission is among the best. They did exactly what they said they would do, and the quality of their work speaks for itself. If you need transmission or drivability work and are looking for a shop that is knowledgeable, trustworthy, and genuinely cares about its customers, I highly recommend Gold Coast Transmission!!

Outstanding Professionalism and Service! ​I cannot recommend Gold Coast Transmissions highly enough! I was absolutely blown away by their professionalism and top-tier service from start to finish. ​The whole team made the process easy, but I especially want to commend Adam and Alexis. They were both incredibly knowledgeable and took the time to explain everything clearly, ensuring I felt confident in the repair plan. Their commitment to excellent service is truly apparent, and it made my entire experience stress-free. ​My vehicle is running perfectly, and I'm thrilled with the results. If you need transmission work, this is definitely the place to go! ​P.S. Sorry, Google! This kind of great service deserves five stars every time!

I can't say enough about this place, From the moment I walked in Adam put me at ease. He kept me informed every step of the way and helped me with my claim process. Everyone is amazing .Big Red is back on the road again. This is the place to go if you have any problem with your vehicle. Adam took me and showed the shop area and i have never seen such a clean place. Love this place

By far the best shop around. And I don’t mean by a little bit. The quality of work is impeccable, the communication is amazing and most of all they are fair. Hard to find a shop like this anymore! So thank you for helping me fix my moms transmission correctly and be honest and quick.

My experience was beyond terrible. I brought my vehicle to Gold Coast for a rear-end noise. They diagnosed it as needing a complete rebuild with all new parts so I approved on the price and agreed terms of my unit being rebuilt with all new parts. Instead, they installed a used/junkyard unit without my approval and never made me aware. When I questioned why the rear end looked different before leaving the facility—it was freshly painted with junkyard markings—Vinnie claimed the axle assembly was easier to rebuild on a bench. This made no sense since Vinnie had previously shown me the damage while the axle was still in the truck, with its internals 90% disassembled on a workbench (photos attached). I had to leave for work at that moment, but I still felt uneasy, so I called Vinnie back to express my concerns. He said he would look into it and get back to me. Vinnie called back and explained that the technician who worked on my vehicle was fired, and no one quality-checked the work before I picked it up. The third story was that the new parts were on backorder, and someone made an executive decision to install a used/junk rear end instead. Vinnie, the manager, was fully aware of the situation and has acknowledged what happened and has asked me what will it take to make it right. I want all of my money back…That will make it right as I did not get the work we agreed on done. It's unacceptable to be taken advantage of like this. I trusted Vinnie, who assured me everything was brand new when I picked it up, but this was far from the truth. Ultimately, this is an inexcusable business practice. Adding to response to the BBB. This is so far from the truth. Attached is the response sent back to you regarding the BBB. This so far from the truth it's insane. Vinnie absolutely reassured me that this was all new parts installed. At no point during our interact and agreements did conversation come up of 2600$ plus labor for new parts. The agreement was 2600$ for new parts including labor. Vinnie knows the truth. The fact you are stating the reason why you put in a rebuilt unit when I picked it up to keep cost down shows that you never disclosed that to me until I picked it up. That conversation never happened when I picked it up! Good try. One would hope the truth is being told! When I asked Vinnie while I was still in the office why the rear end was different his response was it was rebuilt on the bench as it was easier. I asked again before I left again everything is new though and he said yes and shook my hand and I left. At no point while I was there picking up the vehicle was there a discussion of the unit being replaced with a third party rebuilt unit. When I pressed the situation after getting back to work he then stated that he will need to look into it and get back which he did only to state that the mechanic that worked on it was fired and unsure of what happened but will get to the bottom of it. On Monday morning I showed up to pick up my rotors from the original axle and and Vinnie assured me he is still looking into what happened. On Tuesday morning he called me back to let me know his boss has not gotten back to him on how to proceed with the situation and goes on to tell me the truth of what happened which was the parts where on back order and someone ordered a used/rebuilt unit. I told him at that point I have disputed my credit card charges until we figure this out. Vinnie called back 2 hours later to let me know that Gold Coast is willing to refund 750$ (not a credit) and extend the warranty for one additional year. I was so furious with the situation. The story you are stating to the phone calls you say you have recorded are a complete lie to the conversation I had with Vinnie. I signed that paper work stating rebuilt reared based on the conversations with Vinnie that it had new parts in it, reassured by Vinnie and rebuilt by Gold Coast transmission. Not a third party rebuilt unit. The fact that no higher ups have reached out by phone to have a conversation regarding this matter is crazy.