Tire Choice Auto Service Centers

First, I just wanna say that this experience started off like a pleasant one because they sure have the gift of gab they make you think that they’re there for you that they’re gonna support you and help you give you excellent service and be honest most importantly, and all they do is sell you tires that they re-re-thread themselves, not to mention the fact that they misdiagnosed your car fix something that’s not wrong with it and then not hold themselves accountable. Please explain to me how a tire of one year old not even a year old actually has thread like this coming apart when it has perfect alignment there is no explanation that’s because they sold me a bad tire and they knew it a week into me having the tires I got two nails in my tire on the same two I bought what is the coincidence on that? I will never come here again they’re lucky I don’t sue them. It’s not worth my time. One star review isn’t good enough. It needs to be negative one horrible place to go to whatever you do don’t buy any tires from them or get your car service there horrible horrible place.

I brought my car in to have an oil changed and was able to get a free tire rotation which was nice. I mentioned I was having starter issues and wondered if it was the alternator or battery. They then ran a test and said it was not the alternator but it was the battery. My car was fixed and returned to me. Early next week about three days later I noticed my car was struggling to start. I drove the car in and asked the person at the front desk if they could look up the diagnostic history of the car or who in terms of the mechanic did the work on the vehicle and for them to call me the next day. I wondered since they ran the test on the alternator and said it was not the alternator but was the battery perhaps that could be the problem. I did not receive a phone call today and so I called them at 6 PM to follow up. The gentleman at the front desk was nice but said that there’s no way that they can check those records and I’d have to bring the vehicle in again. I feel that somebody would’ve seen the vehicle three days ago and might recall the vehicle and would save me the trip and maybe offer me some input on what they thought it might be. A little bit frustrating to be honest considering my car was just there three days ago and there’s no records whatsoever and supposedly the mechanic would not remember the vehicle that was brought in which sounds to me like a stretch. I think that could’ve been better handled of somebody trying to help me considering I just had my vehicle there three days ago and some mechanic would be on record as of doing the work and might recall as it was only three days ago

Don’t get your brake pads changed here; they use crappy parts. It’s been less than a year with easy driving and my ceramic pads are shot. I was told warranty is only 12k miles (it’s been 15k).

NIGHTMARE experience with this establishment!!! Everything started out fine with a pleasant welcome from the service manager assuring me they would take care of me. I purchased my car through Carvana which uses SilverRock warranty company to cover the car for 100 days after purchase and this was an "in-network" service provider. I told them I had an issue with my car going into limp mode, and my usb-c port was not working and they told me they could take care of all of it. Tire choice diagnosed the problem as a leaking radiator and radiator hose. Without confirmation with me, they made the claim for just the radiator repair and not the usb-c and then told me "they cannot fix the usb-c, that the dealer would have to repair it". If they had come to me first BEFORE making the claim, I would've taken my car to the dealer to get it all repaired at one place but they made the claim anyways. NO COMMUNICATION FROM THEM. Every time I got an update it was only because I CALLED THEM. Fast forward 2 weeks, they cannot find the parts because they are on backorder so I asked for a part number so I could look for it. I found it in Mississippi, I paid an extra $85(total $136 out of pocket) to have it shipped in 2-3 business days and when I brought it to the tire choice, they told me it was the WRONG part even though THEY told me the part number and I confirmed with them that it was the right one before I ordered it! Tire choice said "I don't know who gave you that number". I was done working with them at this point and wanted to take the car somewhere else. When I went to pick up my car, they charged me for a diagnostic and said they're not going to charge me for a storage fee. STORAGE FEE?! It wouldn't have been there if they had just communicated from the start! Thought it was all over after I paid them and went to go start my car and the car wouldn't open because the BATTERY WAS DEAD. They hooked up a diagnosis tool and confirmed the battery was dead and after jumping my car also confirmed the alternator was running low. HOW WAS THIS NOT DIAGNOSED BEFORE AND YOU STILL CHARGE ME FOR DIAGNOSIS?! I took it to a certified dealer and they confirmed the radiator was NOT leaking and that only the hose was leaking. Oh yeah, also they told the warranty company that they had done the repairs so they could get paid for it when NOTHING was ever done. DO BETTER! BE HONEST! COMMUNICATE WITH THE CUSTOMER! I will be seeking for re-imbursement and telling everyone DO NOT USE THEM!!!

So I had a tire with a leak and I was driving around the area after work to get my tire patched (around 6:20ish) and all the other shops around were closed. I was discouraged until I came across this place and they were still open. My tire was running out of air and I needed it fixed immediately. I was greeted by a Hawaiian Jamaican man and a Haitian man behind the counter. I didn’t get anybody’s name so sorry if I’m using ethnic backgrounds. But they were very cool and knowledgeable about what was going on with my car. Turns out, due to a misalignment, my back tires were getting ate up from the inside and there wasn’t any thread that I couldn’t see. So I had to get new tires. They do give you options based on what you’re looking for. Shout out to Javier for changing my tires and to the two gentlemen at the desk for helping me understand life while I waited for my car. I would go back for sure. I probably will because I declined the alignment and now my car is veering to the side. But that’s here nor there. Thank you guys! Smiley face! Yaaas!