Freddys Garage

I brought my car to them to see if they could help with an electrical issue, my car’s brights would randomly turn on when the car was off and then would stay on but flickering when the engine was running and would not turn off unless the battery was disconnected. They had my car for two days and were unable to find a problem. I asked if they could check the relays, check for wiring issues and check the sensors, but they wouldn’t check anything as the lights didn’t go on during the time they were looking at the car. After all of this, they asked me to pick up the car and pay them a $75 Diagnostic fee without any diagnosis. Not only did they not help identify the issue and try to charge me for literally doing nothing, but they also made me feel horrible for even asking why. For reference, I’m pretty shy myself and was not rude when we were asking the front desk :/ The entire exchange was my mother speaking for me (I’m shy and wasn’t sure what I was paying for so I asked her if she would ask for me.) My mom- “We would be happy to pay a diagnostic fee if you told us the problem, but you said you couldn’t diagnose it and then said that’ll be a $75 diagnostic fee. What is the diagnostic fee for if we didn’t get the problem diagnosed?” At this, the lady grabbed my key off the wall and threw them on the counter in front of me and said “you know what fine, whatever just take it.” And was very visibly angry. I wasn’t even sure if the conversation was over at that point or not, I just grabbed my keys from where she threw them down and left because I wasn’t sure how I was supposed to react to a stranger treating me so disrespectfully. Granted it’s not her fault I was nervous, I just wish I didn’t have the experience of someone throwing my keys down in anger for me to pick up. I work in customer service myself and I would have happily paid if they would have even just checked the relays and the wiring for me to rule that out :/

I love Freddy Garage. Great work, excellent service, and great prices. I have what you'd call a problem car and I trust them 1000 percent to treat me fairly and do a great job. I use to live in walking distance now I live in Westminster and I still only go here. Thank you Eddy!!

I am writing this review in hopes that someone else might see it among all these raving reviews and save themselves from a potentially deadly situation. Please see the photos. This is Fred's work. I was a customer of Fred's for 8 years and always appreciated the low costs and what I thought was honest work. Then last August (2017) I took my car in for rear brakes. The mechanic who was working on my car left for lunch (my car was one of the last cars repaired for the day - i am pretty certain this story was a blatant lie) without putting new pads in. The car was marked as complete and they called me to pick it up. The next day, I was driving home from work in Beverly Hills and suddenly found myself without any brakes whatsoever. I was extremely lucky that I had no cars in front of me as I rolled off to the side. This could have killed someone at a higher speed. Fred did NOT console me, did NOT reimburse costs, and even stated that he could NOT GUARANTEE it would never happen again. Well he was right about that last part. Today I took my car in for a smog and oil change somewhere else. The mechanic showed me that when I took my car to Fred on 11/30/2017, the mechanic who changed my oil left the old seal and added a second seal on incorrectly. Again I was very lucky as this could have cost me my engine. Fred GUARANTEED me personally that he would put his best mechanic on this work. I will never return to Fred. Maybe he used to be great, but no longer. Please save yourself. Pay the extra 20 bucks and go somewhere with quality care.

(UPDATE it’s 5/4/2022 1:07am - after driving my car around my check engine light came on. i am extremely mad about this. I don’t understand how this could had possibly happen and now my car has this light. all they did was change a master cylinder… DONT EVER COME HERE…) Written on 5/3/2022 7:36pm - Look don’t get me wrong the guys are Friendly but when it comes to the work I don’t know if I can say it’s professional. I came in for my Nissan for a brake fluid leak They told me it was the master cylinder (which in my head I knew it was already because I wanted to do it myself but everyone told me go to them) I looked up cylinders for my car and the most expensive one I saw was 105 so I just let them provide the part. I needed it done the same day but they told me tomorrow which whatever okay it’s cool. Not once did they ever tell me if I wanted to go through with it nor did they tell me the part and brand they bought. They didn’t inform me on what they were going to do. I had to be the one to keep asking questions. I felt rushed, as if they wanted me gone quickly. God knows if they even if they did it right. They told me it was ready I go and it costed me almost 400 for everything…. Unbelievable the part they bought was 164 and the labor 150 which I get it but when I got it they didn’t bother to show me what they did. Gave me the keys and started saying bye… I had to ask to show me the car and the work they did for it… They didn’t even show me my old master cylinder. They left grease and oil stains on my steering wheel and car hood. After I took the car for a drive, it starting acting weird… it wasn’t doing this before I came to Fred’s. Now it’s hard to accelerate/jerks and it idles rough now. when I checked out my car… I saw a part of my air intake filter hose was broken, which it wasn’t broken before. IDK but I won’t be coming back. The guys are friendly but either they get they stuff together or something… it’s NOT WORTH YOUR TIME go somewhere else

Great service. Omar is a really cool and patient guy. I had to cancel two appointments, but by the third I showed up and things worked out. If you need your car cleaner than soap than Soap, Fresco Auto Detailing's your best bet.