Nutech Auto Repair

I came in for an alignment after installing new tires, and unfortunately had a very poor experience. After the alignment, my steering wheel was clearly off-center, which should not happen if the job is done properly. When I brought it up, I was told there was “nothing they could do,” which is not acceptable for a basic alignment issue. I understand the vehicle has a lift kit, but that does not justify leaving the alignment incomplete. At the very least, the steering wheel should be centered, and any limitations should be clearly explained along with possible solutions. When I asked what could be done to fix the issue, I was told to “buy a new car,” which I found extremely unprofessional and dismissive. There was no real effort to troubleshoot or help resolve the problem. I would not recommend this shop if you are looking for a proper alignment or professional service.

I just called this business about 2 hours ago and the impression I got over the phone was bad customer service. Not sure who I talked to but I think they were having a bad day and took it out on me. I was trying to get some information about potentially replacing my 2006 Honda Accord’s heater core. I first asked if they do this service which they do. I don’t say the year of the car yet…then he proceeds to tell me it’s going to be “thousands of dollars.” I say ok and “I’m just calling around to get some different prices to see if it’s worth it for me to do this service, since the car is older.” He says “it’s not me to tell you if it is worth it or not that’s up to you” yes that’s why I am calling to see what my options are??? I’ve been trying to tell him the year, make and model this whole phone call and he keeps talking over me and assumes and says “well I can’t just give you a price over the phone like $200 and then you’re going to come in shop and expect that price, you need to come in so we can get the accurate price” so it went from thousands to $200? I know it wasn’t going to be $200. I say “ok I would like to give you my year make and model now and if you could tell me a price range for my information.” He says “$700” and I say “ok not too bad” but then berades me that is not the final price once again. Then he says it’s $90 just to check if it’s even the problem when I already know this is the problem because my trusted mechanic checked it. Otherwise I wouldn’t have called here. That is ok with me that this business policy is to charge for this check, I just didn’t appreciate that he was rude to me over the phone and assuming that I wanted an accurate estimate right then and there with no information about my car. Then the cherry on top of it all was not asking if I had any other questions, and hangs up on me. Based on this customer service alone it doesn’t make me feel like this business is genuine and I will not be servicing my car here.

Nutech Auto is the best auto shop! I’ve been going to them for over 10 yrs. Jimmy is honest and extremely helpful! They will always ask you for your confirmation before proceeding with the job. Also they provide media proof of all the changes they’ve done to your car. I know I will have a peace of mind whenever I take my car here to do my maintenance and other auto services!

New KYB shocks & struts installed on my 2010 Tacoma woth 103K miles and rides like new again on new tires. Excellent job! Came back with 3 led lights and Jimmy was able fix the transmission fluid & filter, brake fluid and control arms extra work. Everything is better now. Fantastic job!

I came across their $99 four wheel alignment special, made an appointment and took my car in for service. No waiting around. They completed the job in one hour. I was impressed with their fast and friendly service. I’ve found a new honest and trustworthy place to take my car.