Beach Cities Rover

BCR is highly recommended to any Land Rover enthusiast who needs a trustworthy Indy! I stopped in during my road trip from Tennessee for an oil change (5000mi driven) and they were able to get me in and out the same day - back on the road. They also identified a coolant leak, which is much appreciated, considering how sensitive these JLR 5.0 V8 engines are to overheating.

Outstanding experience with Beach Cities Rover. I recently bought a used LR3 with 97k miles and wanted to ensure it was perfectly reliable for long road trips. Alex was my point of contact and did a fantastic job guiding me through the necessary baseline maintenance. The team went above and beyond to address all the key issues. The car drives beautifully and I have total peace of mind now. Five stars!

I have known Jesse Bulen since he worked in customer service at Hermosa Beach Landrover. I met him in 2014. He was great then and his service is even better now. I have always taken my rover to Beach Cities Rover. Excellent work, excellent service, and excellent culture. Take you Rover there and smile.

I took my 2017 Land Rover Sport to Beach City Rover for it's 1000 mile service. Jesse and Alex did an excellent job of meticulously checking and servicing everything needed to make it safe a nd well maintained. It drives like it is brand new. I cannot express how grateful and relieved I am to have found an honest and reliable place to have my Rover serviced. I highly recommend this business to everyone who wants to keep their Land Rover in top condition.

THIS PLACE IS Amazing. Do not bother wasting another moment of your time anywhere else!!!! Absolutely blown away by the amazing service I got here. Alex, Jesse, and the wonderful tech guy whose name I can't remember (so sorry) truly went above and beyond and I simply cannot recommend BCH more. I Bought a new SE from out of state from a "reputable" dealer, and it arrived with the check engine light on, covered in dirt, weeks late. The entire vehicle was questionable and needed inspection from an objective source. I was so upset and disappointed by the entire situation - Despite my anger and frustrations, I called BCR for some help hoping they could come to my rescue - AND BOY THEY SURE DID!!! They not only saved the day, but went above and beyond. I will now never go anywhere else! (I hope you guys like talking to me, because I am officially a customer for life - you will be seeing me every six months to a year for my regular service, as I will drive a RR until I die. You will also be seeing all of my family members who also drive Rovers.) My experience was this: They picked up their phone on my first ring, immediately explained their process, and were SO TRANSPARENT with their extremely reasonable / inexpensive pricing right off the bat. I was in SUCH a bad mood when I called, and within 30 seconds of our call, Alex was able to calm me, reassure me, and handled the situation better than most husbands handle angry wives. 10 gold stars. Yesterday morning, I called at 8:05a, I arrived at 9:45a, and even though they were working on several other cars, I was greeted immediately with someone RUNNING up to my car, addressed me by my NAME as they were expecting me, and then to made sure that I got immediate attention with a friendly smile. I met with Alex who had me checked in & out in less than 3 minutes, all while making sure I had water & transportation organized. After leaving my vehicle there for them to diagnose, I was so surprised to hear that by 1:45PM that day they had ALREADY gotten back to me with updates, given the entire car and tech a thorough once over, and diagnosed the problem, and were calling to confirm I was good to go ahead with the not - so - easy fix. But of course they handled it perfectly. The car has a custom matte wrap on it (requires special washing) and even though the vehicle having a thick layer dirt on it from careless transport (it was supposed to be transported enclosed and the sending dealership dropped the ball on this) was NOT their problem, BCR got in touch with a detail specialist who was able to come out and detail the car while it was STILL IN THEIR POSSESSION and bring it back to a pristine new. ALL IN THE SAME DAY THEY INITIATED AND HANDLED THIS. 10 more gold stars. The car was ready for me to pick up in less than 24 hours from the time I dropped it off, and I didn't even have to ask them to move quickly. They understood the situation, made me a priority, communicated effectively and without wasting my time, moved with a sense of urgency, with full knowledge of all of the quirks of Range Rovers (IKYKY), and did a better job than any other actual Land Rover dealership I have EVER worked with. This same issue would have taken weeks if it was handled elsewhere (this is my 5th Rover and not the first time I have dealt with this problem, so I'm very familiar from past experience). I have never received the care, attention to detail, fairness, and seen the true knowledge of rovers as perfectly displayed as I just experienced. I typically dread scheduling service for my vehicle as it always is such a major inconvenience, and I always feel like I'm getting screwed over. BCH has eliminated that feeling for me, and I am SO relieved that I now have them as an amazing source to come back to anytime I need anything. Thank you, thank you, THANK YOU! NEVER THOUGHT ID SAY THIS to a place that's servicing my vehicle, but I'm actually looking forward to seeing you all next time!!!