I returned to this shop with my 2019 Mazda CX-5 because it was showing the same brake and electronic parking brake warning lights that they previously repaired in April 2026. The original repair included replacing both rear brake calipers and both rear parking brake actuators, and the invoice states there is a 2-year/24,000-mile warranty. When I brought the vehicle back with the same symptoms, I was told the problem was not related to their previous repair and that it was now a different issue. I was willing to listen to their explanation, but I simply asked for proof. I requested the scan tool results, diagnostic report, fault codes, or any documentation showing why this issue was not related to the work performed under warranty. Instead of providing documentation, I was told that they do not work for free and that if I wanted the diagnosis, I had to pay for it. I explained that I was not refusing to pay for a legitimate diagnosis. I only wanted evidence showing that the current problem was not related to the repair they performed a few months ago. Unfortunately, I was not provided with any scan report, diagnostic paperwork, or written explanation. The conversation became very unprofessional and aggressive. I felt uncomfortable enough that I contacted the police to document the situation. By the time officers arrived, the shop had already closed and the owner had left. I understand that vehicles can develop new problems and that not every issue is covered by warranty. However, customers deserve respect, transparency, and documentation when a warranty-related concern is questioned. Based on my experience, I cannot recommend this shop.
View on GoogleM & A AUTO CARE
Mechanic in Pomona, CA
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About This Shop
Your go-to local mechanic shop in Pomona, NY, offering professional care and expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 8:00 AM – 6:00 PM. Verified listing on the WrenchConnect network. Claim this business profile to manage your details, update services, and connect directly with local vehicle owners.
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I had an issue with the oil cooler in my car, and Alvaro was able to help me replace it in no time. M&A provides very friendly service and reasonable prices. I’m very happy with their services.
View on GoogleExcellent experience with M&A auto care. Took my car in for inspection/ estimate, parts were ordered and soon as they arrived i got the phone call to go in for repairs. My door lock and ignition switch were fixed the same day. Completely satisfied with the workmanship. Highly recommend M&A auto car for your future auto repair service.
View on GoogleAlvaro is honest and helpful and on time. Great communication on letting you know what’s going on with your vehicle and also if there is any issues where they might need to keep your vehicle a little longer due to waiting on parts to arrive. Will definitely recommend this place to others. ~Anna~
View on GoogleBeen coming here since 2017 with my impala nissan and my truck. Honest mechanics great price and will get the job done right
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