European Auto Hause

I had an exceptional experience with European Auto Haus in Pasadena, especially working with Ferris. After years of dealing with dealership service departments, this place was a breath of fresh air. Unlike the Audi dealership, where they simply hand you a printout and tell you what needs to be done, Ferris actually brought me into the shop, lifted the car, and showed me the issues firsthand. That level of transparency immediately built trust. What I appreciated most is that they do not pressure you into unnecessary upsells. They clearly explain what is urgent, what can wait, and they genuinely work with you if you can’t tackle every repair all at once. That honesty is rare these days, especially with European cars. The communication was also excellent. Everyone I dealt with was friendly, considerate, and human. I never felt intimidated or treated like just another number on a service ticket. They were patient with my questions, even when I needed things explained more than once, and that made the whole experience feel calm, respectful, and professional. The shop itself is extremely clean and organized, which says a lot about how they run their business and care for customers’ vehicles. I brought in my Audi Q5, and they helped me prioritize repairs logically and realistically, rather than overwhelming me with dealership-style package pricing. Again, they totally understand. Ferris took the time to explain everything clearly, answer questions (even patiently when I asked him to explain it more than once, twice, even three times), and help me make informed decisions without pressure. If you own an Audi, VW, or Euro car and want honest work, transparency, and people who actually care, I highly recommend European Auto Haus.

Great services always from the team at European Auto Hause. I've been taking my Audi 2012 A4 to them for close to 3 years and can't say enough about their honesty trustworthiness and service. From routine oil changes to Major services everything has been done timely and transparently. Prices are very reasonable and they even occasionally run some discounts on their website. Will be taking my car to them as long as it continues to run as well as it does now!

Faris is the KING - the humble, extremely knowledgeable king of the Audi universe. I keep getting Audis because of him. This is my third, so I have been going to home for a very long time. He will always tell you what has to be fixed, what you can wait on if you need to, etc. He is very conscious of costs. He has also been so very kind with me because I tend to abuse my cars — riding brakes, running gas to almost empty, etc. He gently encourages me to take care of it in ways that will increase its longevity. Paula in the front office is amazing. So kind, efficient and friendly. She will always get back to you in a timely manner and take good care of you. Johnny always has a smile and will give you a lift if needed! They all treat you as if you are the center of their universe and their favorite customer ever. Truly excellent customer service and care across the board.

I've been a customer of European Auto Hause for a couple of years now. I've consistently received great service here. Reasonable pricing, excellent communication, reliable repairs, and honesty. I'm a bit of a car guy, and can see they have consistently been straightforward and honest with me where other shops may have tried to take advantage of a situation. No shenanigans, uncomplicated advice, and sometimes a few complimentary perks that they don't even bother to tell me - like topping off my oil when I'm only getting a battery replacement. When it comes to my car, they've earned my trust.

I recently came back for another service visit, and Paula and Fares were superb as usual. The customer service here is always excellent, and I didn't wait long. What really stood out to me was how thorough they are. They even checked the pressure of the spare tire in the trunk, which I’m not even sure most shops normally do. It’s clear they pay attention to every detail and genuinely care about their customers. Professional, efficient, and consistently great service every time. Highly recommend!