Family Tires

I went to this used tire shop 02/23/26. My car was showing that I had a flat tire on my left side in the back. When I pulled up to the shop I was met with one of the attendants. He approached me with an attitude and said “yes”? I said “hello, one of my tires are going flat can you please help me”? With an attitude he replied urgently, “which one”! Mistakenly I told him “ I think it’s the front left one, can you check?” He huffed and rolled his eyes to walk around to the left side of the car, he kicked on it a little without checking the pressure on the tires and said “its $60, six zero” I laughed a little and said “ok $60 that’s fine”. He then said “you need to get out!” I was irritated at this point, I took a deep breathe and exited the car. As I walked to the waiting area he jacked up the car and took the tire off, never checking the pressure like usual at other shops. He took my tire off rolled it to the back and rolled the tire back to my car. He put the tire on and let the car down and as he walked away said “Go pay!” I ent inside and the gentleman behind the counter looked a little confused, and I said “ I just want to pay for my tire”. He says “oh, I didn’t know, he didn’t tell me anything. How much did he tell you”? I was honest and told him $60. I gave him a $100 bill, he returned my change and told me to have a nice day. I turned my car on to leave and my sensor is still reading low tire pressure. I felt like something was off, I turned around and drove up the street thinking it just needed to reset itself and it never went off. I went to another tire shop further down and explained what happened. The gentleman was pretty understanding and irritated that I just spent $60 for nothing. He checked the tire pressure and then looked at the tires and seen that the rear left tire had a nail in it. He told me the tire was fine it had a nail and it can be fixed with a patch for $20. I thanked him, and he preceded to change the tire. I then called Family Tires and spoke with the gentleman in the office and told him that his guy just took my perfectly fine tire off and charged me $60 and left the one with the nail on. He was understanding and we agreed that it was a misunderstanding. Yet I still don’t understand why it was almost painful to talk to me or give me service. He clearly showed me with his actions and demeanor that he doesn’t like blacks, unfortunately we’re also he on earth with him.✨ the gentleman was apologetic and told me to come back and they’d switch my tire back. I asked that I not be serviced by the same attendant. At this point I don’t feel like the tire was ever changed. More so, that he took the tire off and just put it back on. When I got there the same attendant was standing where I pulled in, like he was trying to guide me where to park. Now body language and everything is different. I’m being looked in the eyes and talked to as a human. The gentleman from the office came out and instructed another attendant to “switch the tire back” and told me he’d meet me inside to give me my money back.it was an easy transaction. As I’m standing there on the side of my car to watch what’s going on as I should’ve done before, the scammer tried to say “sorry”, like that meant anything after he clearly just thought he got over on me. I told him to keep the apology, I didn’t want it. I was standing about 5 feet away on the phone with my aunt in disbelief, and the new attendant turned around and said “do you have a question for me”? I told him no am I not supposed to be able to watch what’s going on. I just walked away, completely over it and feelings hurt that people are really doing bad business out here. SMH. I want to thank the gentleman in the office for making things right. On the other hand I’d never return here in the future. As a woman, and a black individual I’m very displeased at the service and quick come up off my hard working dollars. We aren’t worthy of equal service. I thank God, his scam unfolded.

This tire shop genuinely makes you feel like family!! The owner Mike never fails to help you and especially save you money . Straight up front with prices and no sugar coating . I highly recommend coming here when you need anything to do with tires !! Always busy but so worth it !

Family tires? They should change their name this is not a friendly family establishment. (Mind you I’m Hispanic) I called for my husband while he was busy working on a car, the guy working there was helping me, about to give me a price but because I didn’t know the size of the tire I passed the phone to my husband, once the guy heard his voice and heard that he was black he all of a sudden couldn’t provide what we needed. Little did he know that my cousin had just left the tire shop getting g the same exact thing we were inquiring about. My cousin went back to family tires in person to ask about the service I wanted because he was confused as to why they said they couldn’t do it when they had just did the service for him. When my cousin asked him how much it cost for the service his response was” it depends who it’s for.” So the bottom line is that they up charge you and deny service if you are not Hispanic/Latino. Don’t support this Establishment it is not family tires like the name says!!!😤😤😤

Affordable, friendly, and fast! They gave us a quote on the phone and got us in and out within minutes. The waiting room area was festive and the place definitely had a family feel.

Fast service. Great prices. This is now my new tire shop. Highly recommend.