Elite Wheelz & Tires LLC

Had one of my wheels get chipped during install. I assumed since they deal with good wheel brands they would have took care of mine. Kind of my fault for shopping around and went with best pricing. Might have been an unseen mistake on their part as they did offer good customer service. Saved me a few bucks on install but I’ll be paying triple with getting the chipped repaired.

I came in for tire installation and an alignment. When I reviewed my receipt later, I noticed it only said “custom” and did not clearly list the services performed. Invoices should be properly itemized so customers know exactly what they are paying for. While I was there, employees were complaining about customers being near the work area, yet there were no clear instructions or signage directing customers where to wait. There was no welcoming guidance to sit inside or explanation of the waiting process. Clear communication would improve the overall experience. Additionally, I witnessed staff push into and dent the side of a truck door while working, and no one took accountability. Instead, there appeared to be attempts to make excuses rather than address the situation directly. That was concerning to see. Overall, better transparency, professionalism, and accountability would go a long way.

I was communicating with Jose claiming name Jose, he stated he was going to be there waiting for me. I arrived and nobody knows who Jose is? Anyway I waited for over 30 minutes for Jonathan who said he will see me after he was done with a customer. I decided to finally go into the office and Jonathan was just chatting with a guy about nothing, finally he gave me time, we pickle the shocks and control arms for my truck “started from the beginning since there was no jose” after selecting what I wanted he said it will be a few days and exchange numbers with me, after that I received nothing but excuses after excuses and finally he just stop communicating and my work was never done. Thanks for wasting my time.

Worst experience ever, save your time and money and go somewhere else, I did change my minivan tires here and during the process they told me they can't take out the old valve core so i need to change the valve and sensor which are attached together for extra 50$ , so after they confirmed that the new sensor will be programmed to my vehicle i did agreed as i have to agree to get my vehicle done, Well, the TPMS light was still on in vehicle so they told me that i have to drive it for couple of miles before it resets, after driving, the lights didn't go off and I found out tires weren't well balanced as the car is shaking on speeds over 55 mph, I did have a look on my old sensor and found out that it is possible to easily deattach the valve from the sensor and only change the valve which cost nothing compared to the sensor. Second day I woke up to find out one of the tires is flat, i put the spare tire on and went to AutoZone, got the valve and attached it to my old sensor and went to there shop to fix their mess up and return their sensor that didn't even work on my vehicle, After all that hustle they refused to return the sensor and give me a refund for it, And guess what, the TPMS light is still on because they missed with the programming and tires are still unbalanced so I have to go somewhere else and loss more cash to do the balance and reset the sensors.

They did a leveling kit and wheels and tires on my 16 F150. The wheels were a perfect fit with the 33s. There's no rubbing they reset my speedometer on site and aligned it. I could not be any happier with my service or the products. I will be going back there for everything else I own.