Sun Devil Auto

A terrible experience. I’ve always felt that if they can’t even manage their appointment system properly, their maintenance work probably isn’t good enough to keep your car safe. Here’s what happened: My first time using their service was through a $49.99 Groupon deal for an oil change. However, when I arrived, I was told that the Groupon was just a coupon, and I was asked to pay an additional $40 to proceed with the service. I explained how Groupon works to the front desk, and they contacted the headquarters’ technical support department, but got the same answer (that I had only received a coupon). The front desk staff was still very nice and eventually offered to match the Groupon price. But it struck me as odd—in the 21st century, with all this technology, their training clearly isn’t up to par. The whole negotiation process took 45 minutes. After that, while I was waiting for the oil change, I submitted a refund request to Groupon, but they told me my coupon had already been redeemed. So I went back to the front desk to confirm, and they repeated the same explanation they’d given me earlier. I contacted Groupon again, and eventually, someone from a higher-level technical department must have contacted the front desk, resolved the issue, and allowed me to successfully use the Groupon. That wasn’t even the strangest part—what happened next completely shattered my perception of a company’s booking system. I booked another oil change on Sun Devil’s official website. When I arrived, they told me they don’t work at 12:00 PM sharp. I found that very odd and couldn’t understand why the website would allow such a booking. But I didn’t complain too much—after all, people need to eat. So I rescheduled for 10:30 AM the next day. When I arrived the next day, the front desk told me they didn’t offer half-hour slots—all appointments were on the hour. I showed the front desk my confirmation email. The clerk showed me his screen, and I was shocked. He then told me my appointment had been rescheduled for 3:00 PM. I felt absolutely terrible. Sun Devil’s booking system is a joke. I probably won’t be coming back here, because I don’t believe a business that repeatedly fails to honor appointments and breaks its promises can guarantee the safety of your car.

I had an outstanding experience with this mechanic shop. From start to finish, the team was honest, professional, and incredibly thorough. They took the time to clearly explain the issue with my cat and gave me straightforward options without any pressure or upselling. Definitely using them again in the future

The staff is so welcoming and friendly! It is refreshing to go in to a business in this town and not get treated less than. They communicated what the issue was and were promt on the repair. Thank you to the front desk crew and their sense of humor! Very refreshing. The world needs more people like that.

Sun Devil got four new tires and hubcaps on my car in record time! They were very responsive, less costly than the big guys, and Tony was helpful to explain what I needed to find out about the size of the tires so that we could get the right ones installed. An electric vehicle isn't all that easy to figure out sometimes, but they had absolutely no trouble taking care of mine. Sun Devil is a Fountain Hills gem!

I have delt with Sun Devil Auto for several years and have always been happy with their service. The staff is polite and the take the time to explain fully what your car needs, the price and they try to save you money whenever possible. I