Thunderbird Auto Repair

I finally found an Honest mechanic!!! This is now my go-to place for any vehicle repairs. They are very friendly and knowledgeable . They also have a financing option. They have all the necessary equipment for needed repairs instead of investing in a fancy building. I went to Sun Auto first who quoted 205.00 for a diagnostic!!! This mechanic saw the issue and fixed it immediately. It was Very appreciated since my vehicle is my income. I highly recommend Thunderbird and will be back again.

Very bad experience. They are terrible people and terrible mechanics. They treated me very poorly simply because I decided to get opinions from other mechanics. When I came back to have my car repaired, they mocked me and treated me with sarcasm, almost as if they were trying to shame me for going elsewhere. Their prices are extremely high—much higher than other mechanics I compared them with. I later confirmed that their pricing was far above what others were charging. I explained that my car was shutting off and that I needed help. Instead of helping, the mechanic responded rudely, saying, “See? I told you so. That’s what happens when you keep going from one place to another.” That is exactly how he spoke to me. The mechanic was extremely disrespectful and unprofessional. I would not recommend this place to anyone. Do not go there.

I had my vehicle serviced here. I usually always go to the dealership but I decided to go to Thunderbird Auto this time. I was very happy with the customer service, knowledge, value, & quality of service. I highly recommend bringing your vehicle here.

More worried about the tool truck than a paying customer. Told me he had to “take care of the tool truck first”. 15 minute job I asked for

I like to support family owned businesses. They are the foundation of our country. For that reason, and because Thunderbird has an excellent online profile and reviews, I chose Thunderbird Auto. I try to be a loyal customer. Mr. Francisco told me after my first visit that I was "family". I believed him. Every time I've been in, I've felt that I received quality work at a fair price and honest evaluations. I've lived in Surprise for 3 years, and when I've needed mechanic work I've brought my cars to Mr Francisco. I've also referred friends here, and they have brought their vehicles here. Mr. Francisco's son typically writes up the orders. He is not overly friendly, but ok, I can live with that. Last summer I had my car in and the repair was going to take 3 hours. There is no place to wait except outside, even when the temp is 110⁰. I asked about a ride, maybe to the Walmart 5 minutes away. His son said he could do that but would not pick me back up, I would need to get an Uber. Ok again, I guess I can live with that. Not exactly customer friendly, just matter of fact, take it or leave it attitude. I have 2 vehicles, a 2016 Pilot and a CRV. Maybe 18 months ago, Mr Francisco suggested that I have the radiator hoses replaced ($300 cost) on my Pilot as it almost had 100,000 miles, and Honda recommended it at 100,000 miles. I put it off last summer but decided to do it this summer. I took it in today. I mentioned I had been told it was $300. His son told me that the $300 quote was for the CRV and not the Pilot. I told him that I was pretty sure the price was for the Pilot. He told me again I was wrong, it was for the CRV. Ok, that's fine, and I asked him to give me a quote for the Pilot. He told me that he had another customer to call and I could wait in my vehicle. I waited 15 minutes in my car running my a/c (it actually is 110⁰ today). He finally came out and told me it would be $480 plus tax. I was shocked that it had gone from $300 to $500, and I told him I would need to check some other places. He told me again the $300 quote was for the CRV and that I was never given one for the Pilot. He told me prices had increased and that his labor prices were less than any other shop and $480 was the price. He told me 2.5 hours of labor and $50 for the hoses. Essentially, take it or leave it and his attitude said he really didn't care which. I may have received a quote for my CRV as well, but I am 100% certain that I also was given a quote for the Pilot previously and specifically remember the mention that it was recommended at 100,000 miles. Yes, it's been more than a year, and I definitely expected that the $300 price would have increased since then, I just didn't expect such a huge increase. I left Thunderbird Auto. There was no reason for the son to repeatedly tell me I was wrong and had not been given a quote for the Pilot. Just tell me what the price is. After leaving I pulled into a parking lot down the street and called the Peoria Honda Dealership and asked for a quote to get my radiator hoses replaced. I expected it would be higher than an independent shop. The quote was $399 plus tax. That's $100 less than Thunderbird Auto. My Pilot is at the Honda Dealership now getting new radiator hoses. I feel so disappointed. My trust in Thunderbird has been destroyed. I know Thunderbird Auto has great reviews, and I 100% agree with them. Quality work and reasonable prices and honest mechanics. I know that Thunderbird has been in business for years, and they have more business than they can handle. I also know that losing my little bit of business is not going to have any effect on the well being of Thunderbird. I have written this review so that Mr. Francisco will know why he has lost my business and likely others too that are treated this way by his son. I WAS NOT TREATED LIKE FAMILY . I now will find a different family owned auto repair shop in the area that will appreciate the little bit of business I am able to give them that will treat me like family.